Complaint Review: Comcast Cable - Nationwide

So to start, when I first set up this account a year and a half ago, they set up two accounts in my name and attempted to bill me for two of the same service for four months.  After many phone calls with them, it was finally resolved.  I did really like their service after that and thought it had been an honest mistake with the initial account set up. 

Fast forward to less than two months ago: I moved a few miles away from our previous residence, and found out that Comcast Cable does not service the area.  When I called to cancel my account, I was told at first that I needed to pay an early termination fee.  I disputed this charge with them based on the fact that it is unreasonable to require someone to live in a certain area to fulfill a contract.  After several phone calls and being bounced around to different departments, it had not been resolved. 

In the meantime, two weeks after I moved (one of those weeks was Christmas), they had already sent us to an informal collections for our equipment, tacked on an "un-returned equipment fee" and I was receiving several phone calls a day telling us to return the equipment.  So then I went to the store, because we also needed to return equipment.  They gladly took the equipment, but then I was told that they don't have access to your billing account and they gave me the number for Comcast (great business practice btw Comcast- why even bother having stores?).  I called Comcast in the Comcast store and was told to wait a week to call them back to confirm it had been resolved.  A week later, I spoke with someone who told me that it was all taken care of and I was not responsible for the fee. 

What a surprise- A week later, I received another call from them again, attempting to collect the fee and they acted like it had not be resolved. I was able to "resolve" it on that call by speaking with an agent and this time, I insisted that I receive a confirmation number, ensuring me that termination fee had been removed from my account.  When I checked my mail today, I had received a bill from Comcast for the fee as well as a Collections Notice from Credit Collection Services. 

Keep in mind that I returned their equipment when I went to the store two weeks after I moved.  Also, I moved on Dec. 15th.  It is now Feb. 1st, which means that while it took them forever to get my account set up right in the first place, they somehow managed to send me to informal collections for the equipment within 2 weeks and then to actual collections over a fee they should have never tried to collect, within 45 days.  Who sends someone to collections within 45 days, let alone someone whom you have had multiple calls with and ensured them they wouldn't pay a fee???   Maybe I should send them to collections for the hours and hours of my time they wasted when they first set my account up wrong and then billed me incorrectly when I closed it.  Needless to say, the FCC and AZ Attorney General have all been notified.  Don't use Comcast!