- Report: #91122
Complaint Review: Comcast Cable - El Cerrito California
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Comcast Cable
10042 San Pablo Avenue, El Cerrito, CA 94530 El Cerrito, 94530 California, U.S.A.
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Comcast Cable COMATOSE, INCAPABLE CABLE COMPANY AND CITY El Cerrito California
A short story of INCREDIBLE INCOMPETENCE:
Way back when in November of 2003 we sent the simplest of letters(a SECOND time)to a local area office of Comcast Cable requesting quite simply two excruciatingly simple things: a $10 credit to our account for an incorrect balance statement and a re-adjustment of our monthly statement billing since the service package we ordered was consistently being overcharged.
Oh, and we also made the equally simple request for a simple WRITTEN resolution to our simple complaint in keeping with the incapable cable company's own simple regulation:
"9. CUSTOMER COMPLAINT PROCEDURES If you have any complaint regarding the Service, including billing service...., you should contact us....or in WRITING(caps added)to inform us."--Comcast "Important Notices To Our Customers," Revised 9/03.
When no written reply from Comcast Cable was forthcoming by year's end we contacted the local "franchise authority," likewise in keeping with procedural regulations, requesting some simple assistance. That was in early February 2004 when a City Manager assistant, pledging to "do(her)best" to resolve the complaint to our satisfaction, disclaimed her "ability to force Comcast....into a specific resolution to(our)problem."
Here it is almost mid-year and there's been absolutely no follow-up whatever from either the cable company or the franchise authority to resolve the simplest of simple complaints.
In the meantime, Comcast Cable can afford to broadcast those gratuitous promotions featuring cyclist Lance Armstrong about going that extra mile to prove themselves worthy of earning customer loyalty and respect, while INCREDIBLY, being too incompetent and incapable of investing in a typewriter, some paper and breaking down and overexerting their poor little overworked wrists to WRITE A FRICKIN' LETTER!
As Ripley himself would put it quite incredibly: BELIEVE IT, OR NOT!!!!
Joseph jr
Berkeley, California
U.S.A.
Way back when in November of 2003 we sent the simplest of letters(a SECOND time)to a local area office of Comcast Cable requesting quite simply two excruciatingly simple things: a $10 credit to our account for an incorrect balance statement and a re-adjustment of our monthly statement billing since the service package we ordered was consistently being overcharged.
Oh, and we also made the equally simple request for a simple WRITTEN resolution to our simple complaint in keeping with the incapable cable company's own simple regulation:
"9. CUSTOMER COMPLAINT PROCEDURES If you have any complaint regarding the Service, including billing service...., you should contact us....or in WRITING(caps added)to inform us."--Comcast "Important Notices To Our Customers," Revised 9/03.
When no written reply from Comcast Cable was forthcoming by year's end we contacted the local "franchise authority," likewise in keeping with procedural regulations, requesting some simple assistance. That was in early February 2004 when a City Manager assistant, pledging to "do(her)best" to resolve the complaint to our satisfaction, disclaimed her "ability to force Comcast....into a specific resolution to(our)problem."
Here it is almost mid-year and there's been absolutely no follow-up whatever from either the cable company or the franchise authority to resolve the simplest of simple complaints.
In the meantime, Comcast Cable can afford to broadcast those gratuitous promotions featuring cyclist Lance Armstrong about going that extra mile to prove themselves worthy of earning customer loyalty and respect, while INCREDIBLY, being too incompetent and incapable of investing in a typewriter, some paper and breaking down and overexerting their poor little overworked wrists to WRITE A FRICKIN' LETTER!
As Ripley himself would put it quite incredibly: BELIEVE IT, OR NOT!!!!
Joseph jr
Berkeley, California
U.S.A.
2 Updates & Rebuttals
Joseph Jr
Berkeley,California,
U.S.A.
SHERRI, A SYMPATHETIC SYMPATHIZER!
#2Consumer Comment
Thu, May 13, 2004
Well, my dear, I don't exactly "hate" Comcast(I do so thoroughly enjoy my favorite tier of "Encore" Channels!), nor am I out to procure any sycophants, but it's nice when someone commiserates. But it does strike me as utterly unbelievable that some Comcast functionary couldn't break down and write a little letter of revisionism in at least in excess of a half-year's time--doubtless they're afraid(VERY afraid)of committing their mistakes to print. Be that as it may, it's my personal belief(prejudice if you like)that it's indeed the NEIGHBORHOOD which is to blame for their area-specific inadequacies. I can barely abide the hoodlum-like "techs" they typically dispatch to your place. The blockheaded one sent to install my digital cable started raising his voice to me in his mock tough-guy tone--"Whaddya wanna do 'dat for?"--once I suggested that he route the incoming cable directly through the VCR(for programming purposes)instead of the TV, which he ended up doing anyway. Then I actually had to escort him back outside to his truck(nearly offering to hold his hand as well)to retrieve both the digital cable box instructional pamphlet and channel guide(which he had neglected to bring along with him)because--somewhat big, bad, burly dude that he was--he was too freakin' shiftless and lazy to make that exceptionally strenuous trek out to his truck and back to my place! No surprise, really, once you realize that despite the name-change and Comcast take-over, the exact same shoddy crew(last time I looked) who used to run "Bay Cable" in Berkeley years ago is still blundering and bungling along now from their downgraded Richmond digs. Not even their gratuitous Lance Armstrong promotions can sugar-coat such mismanagement, but that's another story. At least you've been most fortunate enough to've managed to abscond and escape--with your $2000-plus bank balances and 52-inch TVs no less!--from the riot-torn-like warzone of Richmond to the quite ritzier posh, upscale Piedmont! Once more I say: lucky, LUCKY you! I'd sure like to settle in with a cup 'o hot tea and cakes, curled up on a sofa with one of my cuddlesome cats, and watch my favorite BBC America Britcoms at your house! Like I said, it's all about the NEIGHBORHOOD! Hello, Neighbor!
Sherri
Piedmont,California,
U.S.A.
JOSEPH, FOR ONCE I TOTALLY AGREE WITH YOU!!
#3Consumer Comment
Wed, May 12, 2004
I HATE Comcast! When we lived in Richmond, 3/4 of the time my broadband didn't work and they sent tech after tech and didn't get better. After they finally got it right (three months later!!), I was promised a credit of $72 on my bill and 3 months service at the promotional rate..never happened. Got worse when we moved to Piedmont. No problems with the service here, but I find out that in spite of specifically requesting the service at the old address terminate on August 25th, I keep getting billed. Turns out that they didn't actually get around to terminating the service until mid-November. But they insisted that I owed them, as it was "your responsibility to make sure we turned off service." HUH? I guess I am supposed to break into a place I no longer lived (and was not re-rented until late November), dragging a 52" TV behind me to make sure they did what they were supposed to? Textbook on how not to treat customers.
