- Report: #164297
Complaint Review: Collectors Internet - Christopher Willis Brown - Hollywood California
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Author Confirmed
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Collectors Internet - Christopher Willis Brown
7510 Sunset Blv #183 Los Angeles Hollywood, 90046-3400 California, U.S.A.
Phone:
323-845-9608
Web:
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Collectorsinternet - Christopher (Willis) Brown ripoff sold overgraded coins and has an f rating with B.B.B. Hollywood California
Order 1600.00 worth of coins and recieved 400.00 worth of the same coins in a lower grade than payed for! I sent a resigsterd letter and it was signed "pedro" Mr. Brown did not return emails or phone calls.
Robert
Phoenix, Arizona
U.S.A.
Robert
Phoenix, Arizona
U.S.A.
2 Updates & Rebuttals
Willis
Los Angeles,California,
U.S.A.
Recieved no phone calls, returned Emails, 99% Satisfaction rate, 15 day money back -guarantee
#2UPDATE Employee
Fri, December 08, 2006
We have over 63,500 customers nationwide with a 99.5% satisfaction rate and over twenty employees in three states. Our terms of sale are simple, if you don't like a shipment, send it back within 15 days for a quick refund or replacment. Cutomer never sent the coins back, but lodged a complaint with the BBB, who never contacted us to repsond....thus the so-called "F" rating. The BBB has no way to know about our other 63,000+ satisfied customers who are happy, nor does the BBB bother to check out eBay feedback - 100% positive after well over 300 positives from indepedent sources. - Anna Jean, Anthony, Art, Barry, Bill, Charles, Chris, David, Dorothy, James, Jay, Jon, John, Jose, Nancy, Ricky, Rudy, Sarah, Shirley, Steve, Travis, Willis, Willy
Willis
Los Angeles,California,
U.S.A.
A BBB rating means nothing unless you know ALL the facts. We file complaints with the BBB also, and they go unresolved and unanswered.
#3UPDATE Employee
Sat, June 03, 2006
Our terms of sale are clearly posted on our website and on our invoices. If you are not happy, return the coins for a full refund or replacement, no questions asked. When sent you a letter asking you to do just that, shortly after we got your letter. What the BBB doesn't have information on is our 99%+ satisfied customers, many of whom are other dealers. And why are you picking on Chris for? We are a corporation, owned by many individuals, and for security reasons, we do not post their personal names all over the internet in what is a business matter. It seems you can't please everyone no matter how much you bend over backwards to do it. All total, we have processed shipments for about 60,000 customers over the years, and only about a dozen ever complained - I think that's about .002% ? In one case we shipped several coins to a customer and he filed a complaint with the BBB and the USPS, only to find that his secretary was holding the coins for a month ! He never informed anyone afterward, so all they have is our side of what actually happen. In another case, the USPS left a package of silver dollars on the customer's doorstep because he wasn't home!! He claims he never got it, filed with the BBB and other organizations, but when we pressed him to sign the insurance claim so we could refund his money, he refused ! *Sigh* - Sometimes you can't win no matter how hard you try. Thanks, Willis
