- Report: #1335661
Complaint Review: Collective Fab - Huntington Beach California
Reported By:
Alexander Fernandes -
Richmond, BC, British Columbia, Canada
Submitted:
Updated:
-
Author Not Confirmed
Why?
Collective Fab
16787 Beach Blvd #544 Huntington Beach, 92647 California, USA
Web:
http://www.collectivefab.com/
Categories:
Business Rating:
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Collective Fab (Bella Vi Styles) Dropship Business for Womens Clothing Huntington Beach California
I have been a member of Collective Fab (earlier called Bella Vi Styles) for since July 2016. They had an optin where I could be a member without paying any monthly fees and thats the option that I opted for. They were supposed to be uploading inventory data every 4 hours. But I found out that this wasnt happening. But as my store wasnt doing too well in terms of orders it didnt bother me at that time. THey kept sending me emails for turnkey website development / design offers. I received a similar offer thru email for a Premium Turnkey Website Setup within 72 hours. the offer also stated that if I was not satisfied with the wesbsite, I was eligible for a full refund. On September 28, 2016 I decided to take that option. I made an online payment using my credit card.
This was for a "Premium Turnkey Website Setup". After making the payment, I did not hear back from Collective Fab. I sent emails to find out what was going on and when my website would be ready. On Sept 29th I received an email from Josh Anderson asking me to fill up some document and provide some details. I sent the details on Sept 30. Then again no response from Collective Fab until Oct 3rd. So I sent out an email enaquiring as to what was going on and if my website was ready. Josh responded back on Oct 4th. By this time it was way past the 72 hour commitment. On Oct 4th Josh gives me some website option which I do not like and do not agree to. So he says thats the only option that they have. I do not like that design and I told him on email that I did not like that design. So he says he would check with their designers and get back to me.
Oct 7th I have not heard back anything from COllectiveFab. SO I send an email asking for a refund as it was over 10 days now.
Since then I have been following up regularly with them on email as well as on chat.
On Oct 19 I was told that my refund would be processed and that I would get my refund.
Oct 21st - I was on chat with the support and asked about the refund. THeyinformed me that it would take 15 days for the refund to be processed. This was not acceptable as no refund takes 15 days to process.
I made a mention that I would be putting my case on ripoff report site as I saw a similar case there. I told them that I would give them time until eod Oct 22 to let me know about my refund.
Oct 29th I have not heard anything about my refund yet. Hence I am sending this report
I have copies of all my emails send to Collective Fab (Bella Vi Styles) and also their email for the offer and the 72 hour Turnkey Premium Website Development claim.
1 Updates & Rebuttals
My Refund From COLLECTIVE FAB / BELLA VI STYLES not yet paid
#2Author of original report
Thu, December 01, 2016
Collective FAB / Bella Vi Styles has made completely misleading statements right from day one.
First of all they make an offer for a turnkey website done for me within 72 hours. They were not able to deliver so I ask for a refund they tell me the refund is being processed.
Refund is not received, when i contact them they say that the refund policy is that the refund will be processed after 30 days. This was never conveyed earlier. I agree to wait for 30 days. Even after nearly 60 days today that refund has not been repaid. So all their messages have been misleading.
They are still advertising for the turnkey website development on their website
http://www.collectivefab.com/turnkey-website
