- Report: #1419414
Complaint Review: CNA National Warranty (MAXCARE/ Carmax Warranty) - Scottsdale Arizona
Reported By:
Toni -
College Park, Georgia, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
CNA National Warranty (MAXCARE/ Carmax Warranty)
Scottsdale, Arizona, United States
Phone:
(800) 345-0191
Web:
https://www.cnanational.com/
Categories:
Business Rating:
(0)
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CNA National Warranty (MAXCARE/ Carmax Warranty) Customer Experience vs. Policy Scottsdale Arizona
Horrible customer experience with this company. They put policy before customer experience. Be careful purchasing a warranty from Carmax for CNA/Maxcare. My car has experienced ongoing issues with engine coils. I have a total of 6 engine coils that have been going out one by one since June 2017. My car has broken down 4 times so far. My dealership has recommended to CNA to fix all of them or my car will continue to break down. At this rate, I can look forward to being on the side of the road 2 more times.
This is an awful experience and it's clear that no one has done a cost benefit analysis to help them understand that they're throwing away money in labor, towing, and potential purchases of their warranty products through Carmax. Unfortunately, I will no longer do business with Carmax because of their affiliation with this company. Do not purchase anything from this company if customer experience matters to you.
