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  • Report:  #922

Complaint Review: Clarke Ford - Hudson Ohio

Reported By:
- Bedford, OH,
Submitted:
Sun, November 14, 1999
Updated:
Sun, November 14, 1999

Clarke Ford
5715 Darrow Rd. Hudson, 44236 Ohio, U.S.A.
Phone:
800-448-5425
Web:
N/A
Categories:
Auto Repair Service

Bought 96 Ford Contour 8/98 23,000 miles for $14,000, took to dealer 11/99 at 41,900 miles and they say its worth $5,000. How do you lose $9,000 in one year? Except for the mileage the cars in better shape now than when we bought it a year ago.

Besides the numerous recalls this auto has, at $35,000 miles "check engine lt" came on. We took to Clarke Ford, tech put on diagnosis machine we paid ($68.74) determined we need "mass air flow sensor". We took to Libery Ford, because it was closer to home to have this installed we paid($277). "Check engine"lt still came on. We went back to Clarke Ford,they put on diagnosis mach again, this time we needed 2 more sensors ($251 + $135 labor) we didnt put these on, but went back to Liberty Ford, they put it on their diagnosis machine we paid $65, it stated we need "3 upper intake gaskets". They guaranteed "engine lt" would go off. We installed these at $421 including $331 labor. We asked for refund for $277 "mass air flow sensor". Liberty said we should go back to Clarke Ford, they made the diagnosis mistake. We went back to Clarke Ford and asked for refund of $65+$277 for" mass air flow sensor" which we didnt need. They said they would give us the $68.74 diagnosis refund but not the $277 because they did not install it. When Ford has a recall, can't you go to any Ford Dealer you choose???

I went to BBB, Attorney General, and about to go to Small Claims Court.I am over 60 yrs old, there be so many unscrupulous people that take advantage of consumers??? Can You help? Thank you!

Ms.Nancy C.Medved 440-735-0255 ([email protected])



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