- Report: #117797
Complaint Review: CitiMortgage - O'Fallon Missouri
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CitiMortgage
1000 Technology Drive O'Fallon, 63304 Missouri, U.S.A.
Phone:
800-283-7918
Web:
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CitiMortgage ripoff Beware of Citimortgage!! O'Fallon Missouri
For all new potential clients of CitiMortgage: try to go elsewhere for your mortgage!
1) Their call center is located in India, and their telephone representatives are completely unknowledgeable about US laws concerning mortgages, escrows, taxes, etc. So if you need telephone help, you can forget it!
2) CitiMortgage is holding hundreds of dollars above the amount allowed by RESPA in my escrow account, and they are not responding to letters that I have written. This is my money and I want it back!
Keith
Chicago, Illinois
U.S.A.
1) Their call center is located in India, and their telephone representatives are completely unknowledgeable about US laws concerning mortgages, escrows, taxes, etc. So if you need telephone help, you can forget it!
2) CitiMortgage is holding hundreds of dollars above the amount allowed by RESPA in my escrow account, and they are not responding to letters that I have written. This is my money and I want it back!
Keith
Chicago, Illinois
U.S.A.
2 Updates & Rebuttals
Brenda
Coleridge,Nebraska,
U.S.A.
Citimortgage has been resolved
#2Consumer Comment
Sat, December 03, 2005
My situation with Citimortgage has been resolved! Thank you, Lianne Austin, your employer should give you a raise. You took care of a problem in 1 day that I have been going in circles for nearly 2 months trying to correct.
Brenda
Coleridge,Nebraska,
U.S.A.
Man, you are right!
#3Consumer Comment
Thu, December 01, 2005
Our mortgage was sold to Citibank, and there have been errors on our tax situation. I sent a qualified written request, certified mail, delivered Oct. 17th, signed by a Kent Burgess. I heard nothing from them. I called the hell hole call center in India, get some guy that you can't understand and you KNOW he doesn't have a clue what I'm trying to tell him. He tells me I send it to the wrong place, gives me a different address. I go thru the whole process again,costing me nearly $10 for both times. Guess what, it goes to the first address I used and the same guy signed for it! This time on Nov.23 I call the hell hole "customer service" line and I ask for the top secret need to know basis US phone number. I got nowhere with him,and I told the Indian that since they both went to the same place and were signed by the same guy, I am counting from the Oct. 17th date for their compliance. They must screen the calls prety quickly, because a woman in the US phoned and gave me her fax # to send the info AGAIN. She promised to take care of the problem and apologized several time, and I told her she had nothing to apologize for, it was the corporate heads that shipped the call center phones overseas that should be sorry.
