Complaint Review: CitiMortgage - Internet

Dear Citimorgage,

This letter is a formal complaint that you are reporting inaccurate credit information.

 I am very distressed that you have included the below information in my credit profile due to its damaging effects on my good credit standing. As you are no doubt aware, credit reporting laws ensure that bureaus report only accurate credit information. No doubt the inclusion of this inaccurate information is a mistake on either your or the reporting creditor's part. Because of the mistakes on my credit report, I have been wrongfully denied credit recently for my home equity loan; I have never been past due and have recently paid off a large sum. This was to make sure we had funds available incase problems might arise. This was highly embarrassing and has negatively impacted my lifestyle. You are currently showing 120 days late on my mortgage.

 I have never been late with Citimortgage during the life of my loan. We applied for a modification program back in February 2009. We were approved in March 2009 and started a 3 month trial period in April. We made all of our payment on time and as agreed for the 1^st trial period. Following the trial we continued to make our regular payments on time. We called every two weeks for 5 months (as your records will show) with no response. We were told every time we called that paperwork was being sent out and we should receive it in two weeks. This was by numerous employees and supervisors in your loss mitigation department. We never received any documentation ever.

In early October 2009 during a routine call to Citimorgage. I was told that we would be starting a new 3 month trial period from November 2009 to January 2010. We were very discouraged at this Pointe. We decided to make our regular payment of $1843.55. But we were told that Citimortgage would only accept the trial period payment of $1395.00. I expressed my concern about the shortage and that we would be in trouble if any funds were expected all at one time. Up to this pointed my experience with your company has been very disappointing. We did the second trial period and made our payments as agreed.

In early February 2010 after the second trial period I contacted your loss department and discussed our status. I was told we were approved and to continue making payments of $1395.00 and that the paperwork would be sent out in two weeks. Once again we were never sent any paperwork. I began calling every two weeks again to check our status. I expressed during every call (well over 20 calls) that if we were denied I was afraid we would run into issues with the short fall. Every time I was assured that everything was ok and I would not be reported late.

 At the end of July 2010, 6 months after the second trial period and 16 months after we were first approved. I made another call to check status of our modification. During this call I was told that I was denied from the modification program back in March 2010. I was told to make my full payment at that time. I made my full payment as requested on time. I expressed that I did not received any notice of denial. Also at this time I expressed that I am not receiving a monthly bill and was unaware of what was owed? I was told that the statements would start coming in now.

 In August 2010 I started receiving calls (Not notices) that I was behind on my mortgage payments to the sum of $7,700.00. I called immediately to your loss mitigation department. They informed me that I was behind the sum above. This is when I found out that we were not behind. But in fact you had the money but had not applied it to the loan. Why you wouldnt apply the money I sent in to pay my mortgage is very hard to comprehend. At this time I spoke with your loss mitigation department. I told them I was not informed of the modification denial. I specifically asked to have a copy of the payment schedule from March 2010 to current. I specifically asked to have a faxed immediately along with a mailed copy. Your agent told me that it would be going out in the next 72 hours. I still have never received any fax or any mail correspondence.

 In conclusion, it is now September 21, 2010. I have not received any documentation (That I have requested on several occasions). I am still completely in the dark on what was paid applied and what if anything is still past due. It has been 22 months since I had a mortgage statement. For a company the size of Citimortgage this is completely unacceptable.

I received a notice In September 2010 from my credit service not Citimortgage. It stated that I am 120 days late on my mortgage. This is causing my family major distress and financial instability. I have been an exceptional customer that was looking for some help in extremely hard economic times. You have taken a credit worthy business owner and with the illusion of help have put me in jeopardy. I need this removed from my credit file. I also need a letter sent to Bank of America explaining it was a mistake. So I can get my equity line unfrozen.

On September 22, 2010, I and a representative from making homes Affordable (Larry 800-347-5454 x4517) called and spoke with one of your representatives. On record there was an admission that a notice was never sent. That I was never informed of the denial. And that I should have returned to my original payment of $1843.00 back in March 2010 which would have avoided all of this in the first place. Also I should have been receiving a monthly statement since I was off the modification program. I was told by your representative that there was nothing that could be done in regards to my credit issue. I was informed by my MHA advisor to send in a complaint due to the fact that this wasnt handled properly. He would also be informing his superiors that this was handled improperly.

Per the advice of the MHA advisor. I have sent a formal compliant along with a copy of this letter to the US Department of Treasury, OCC.gov, Sigtarp.gov and my State Congress Representative Candice Miller.

At this time all I am asking is to have my credit restored and a letter sent to Bank of America or myself explaining the discrepancy.  I need to start receiving a monthly statement. We are good customers in a bad economy. We should be prized for meeting our obligations. I have seen hundreds of people just walk away from the homes and responsibilities. We are what you want for customers. Please help us keep our relationship in good standings.

Sincerely,

JD     

Mt. Clemens, MI                  

IF you have proof of what you said, WHY didn't you simply write a letter to Citimortgage (their customer service/dispute address is on the back of the bills or you can find it online) and EXPLAIN in writing what happened, provide a copy of your written documentation, then mail it certified, return receipt requested. You spent WAY too much time on the telephone to get no satisfaction. Besides, phone calls DO NOT protect your rights. Instead of posting here, WRITE THE LETTER!!! But, if you're lying, they will find that out too, and keep things as is.

IF you have proof of what you said, WHY didn't you simply write a letter to Citimortgage (their customer service/dispute address is on the back of the bills or you can find it online) and EXPLAIN in writing what happened, provide a copy of your written documentation, then mail it certified, return receipt requested. You spent WAY too much time on the telephone to get no satisfaction. Besides, phone calls DO NOT protect your rights. Instead of posting here, WRITE THE LETTER!!! But, if you're lying, they will find that out too, and keep things as is.

IF you have proof of what you said, WHY didn't you simply write a letter to Citimortgage (their customer service/dispute address is on the back of the bills or you can find it online) and EXPLAIN in writing what happened, provide a copy of your written documentation, then mail it certified, return receipt requested. You spent WAY too much time on the telephone to get no satisfaction. Besides, phone calls DO NOT protect your rights. Instead of posting here, WRITE THE LETTER!!! But, if you're lying, they will find that out too, and keep things as is.

IF you have proof of what you said, WHY didn't you simply write a letter to Citimortgage (their customer service/dispute address is on the back of the bills or you can find it online) and EXPLAIN in writing what happened, provide a copy of your written documentation, then mail it certified, return receipt requested. You spent WAY too much time on the telephone to get no satisfaction. Besides, phone calls DO NOT protect your rights. Instead of posting here, WRITE THE LETTER!!! But, if you're lying, they will find that out too, and keep things as is.