- Report: #51121
Complaint Review: Citifinancial Mortgage - Des Moines Iowa
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Author Not Confirmed
Why?
Citifinancial Mortgage
P.O. Box 9023 Des Moines, 50368 Iowa, U.S.A.
Phone:
800-753-3673
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Citifinancial Mortgage Credit Harrassment Des Moines Iowa
This has been a two year process...When citifinancial bought my loan, they lost several of my payments. The harrassment began then! I sent them not only proof of payment but faxed copies of their endorsement, proving that they had been payed.
They would call 15-20 times a day, they gave out personal information to my babysitters. In fact they told my babysitter that we where losing our house! They where abusive over the phone, to the point of having me in tears!
I finally got this all taken care of, they issued a letter of apology and fixed the credit damage that they had done. ONLY after I got out of the credit department and spoke with a wonderful representative, I would mail my payments directly to her until the entire thing was resolved. She put a stop on all calls from them on and the harrassment stopped.
To my dismay, I actually was late! This time the harrassment has included the debt collectors calling my neighbors! They are braking the law, first of all they where never to call me, second they involved my neighbors to collect my debt. This is humiliating. I have made arrangements with them to pay them...this is not good enough.
This is wrong!!! No one should be treated the way this company has treated us. This is against the law, but who can afford an attorney??
Andrea
San Diego, California
U.S.A.
They would call 15-20 times a day, they gave out personal information to my babysitters. In fact they told my babysitter that we where losing our house! They where abusive over the phone, to the point of having me in tears!
I finally got this all taken care of, they issued a letter of apology and fixed the credit damage that they had done. ONLY after I got out of the credit department and spoke with a wonderful representative, I would mail my payments directly to her until the entire thing was resolved. She put a stop on all calls from them on and the harrassment stopped.
To my dismay, I actually was late! This time the harrassment has included the debt collectors calling my neighbors! They are braking the law, first of all they where never to call me, second they involved my neighbors to collect my debt. This is humiliating. I have made arrangements with them to pay them...this is not good enough.
This is wrong!!! No one should be treated the way this company has treated us. This is against the law, but who can afford an attorney??
Andrea
San Diego, California
U.S.A.
