Complaint Review: Circut City - Stockton California

I had the same problem with them when I bought my HP computer from them on an "open box" special. When I got it home, it didn't work, as there was some store-program that prevented it from booting. I took it back, and they deleted that program, but when I got it home, there wre a number of programs that still didn't run, or had been uninstalled before I got it. When I took it back a second time, the salesperson said "Well, it WAS an open box special. As far as we're (Circuit City) is concerned, you bought it "as is." I just about went ballistic! I told him that I bought it with the understanding that it had only been USED, not DAMAGED, in their store. I also informed them that the speakers and some of the documentation was missing, but they refused to help, to look for the missing items, or to have their service department look at the computer. In desperation, I called H-P. Fortunately, they wre VERY good about service, sent me a box with pre-paid shipping to return it to them. They fixed it (bad hard drive) and had it back on my porch in just over a week. Personally, in the future, if I need a USED piece of equipment, I'll go to the flea-market. If I want a BROKEN piece of equipment, I'll go to the Salvation Army. If I want NEW equipment at a reasonable price, I might as well go mail order or E-Bay. The ONLY way I'LL ever go back into a Circuit City store is if there's a full-blown riot going on...

I had the same problem with them when I bought my HP computer from them on an "open box" special. When I got it home, it didn't work, as there was some store-program that prevented it from booting. I took it back, and they deleted that program, but when I got it home, there wre a number of programs that still didn't run, or had been uninstalled before I got it. When I took it back a second time, the salesperson said "Well, it WAS an open box special. As far as we're (Circuit City) is concerned, you bought it "as is." I just about went ballistic! I told him that I bought it with the understanding that it had only been USED, not DAMAGED, in their store. I also informed them that the speakers and some of the documentation was missing, but they refused to help, to look for the missing items, or to have their service department look at the computer. In desperation, I called H-P. Fortunately, they wre VERY good about service, sent me a box with pre-paid shipping to return it to them. They fixed it (bad hard drive) and had it back on my porch in just over a week. Personally, in the future, if I need a USED piece of equipment, I'll go to the flea-market. If I want a BROKEN piece of equipment, I'll go to the Salvation Army. If I want NEW equipment at a reasonable price, I might as well go mail order or E-Bay. The ONLY way I'LL ever go back into a Circuit City store is if there's a full-blown riot going on...

I had the same problem with them when I bought my HP computer from them on an "open box" special. When I got it home, it didn't work, as there was some store-program that prevented it from booting. I took it back, and they deleted that program, but when I got it home, there wre a number of programs that still didn't run, or had been uninstalled before I got it. When I took it back a second time, the salesperson said "Well, it WAS an open box special. As far as we're (Circuit City) is concerned, you bought it "as is." I just about went ballistic! I told him that I bought it with the understanding that it had only been USED, not DAMAGED, in their store. I also informed them that the speakers and some of the documentation was missing, but they refused to help, to look for the missing items, or to have their service department look at the computer. In desperation, I called H-P. Fortunately, they wre VERY good about service, sent me a box with pre-paid shipping to return it to them. They fixed it (bad hard drive) and had it back on my porch in just over a week. Personally, in the future, if I need a USED piece of equipment, I'll go to the flea-market. If I want a BROKEN piece of equipment, I'll go to the Salvation Army. If I want NEW equipment at a reasonable price, I might as well go mail order or E-Bay. The ONLY way I'LL ever go back into a Circuit City store is if there's a full-blown riot going on...

I had the same problem with them when I bought my HP computer from them on an "open box" special. When I got it home, it didn't work, as there was some store-program that prevented it from booting. I took it back, and they deleted that program, but when I got it home, there wre a number of programs that still didn't run, or had been uninstalled before I got it. When I took it back a second time, the salesperson said "Well, it WAS an open box special. As far as we're (Circuit City) is concerned, you bought it "as is." I just about went ballistic! I told him that I bought it with the understanding that it had only been USED, not DAMAGED, in their store. I also informed them that the speakers and some of the documentation was missing, but they refused to help, to look for the missing items, or to have their service department look at the computer. In desperation, I called H-P. Fortunately, they wre VERY good about service, sent me a box with pre-paid shipping to return it to them. They fixed it (bad hard drive) and had it back on my porch in just over a week. Personally, in the future, if I need a USED piece of equipment, I'll go to the flea-market. If I want a BROKEN piece of equipment, I'll go to the Salvation Army. If I want NEW equipment at a reasonable price, I might as well go mail order or E-Bay. The ONLY way I'LL ever go back into a Circuit City store is if there's a full-blown riot going on...

s- memphis of Tenessee, explain your comment. What's wrong his taking in the product to get it fixed 3 times? It was all backed up by the warranty. It doesn't cost anything except his mental anguish and precious time. Circuit City is bound by the Extended Service Plan(esp) paid for by him to fix the product and replace with another after it has been fixed 3 times. What would you do if it had happened to you? don't take it back after it's broken? Then what's the point of buying the esp in the first place?

if your dumb enough to go back three times, you deserve what you get.

I am just an ordianary employee at Circuit City and I am going to defend Circuit City's ESP plan that the consumer bought because I honestly think it is a good deal. The mix up in this whole inncedent was obviously one between him and the sales counsler. The obvious area of dispute was whether or not the Performance Guarantee would replace an open box item that the customer bought at a price that may have been marked down as much as 40% (I don't know how much the cd-changer was marked down), and simply replace it with a brand new item. Now the problem could have been with the sales person, he may have accidentally led the customer to believe that he actually would recieve a brand-new one. Most likely though, the problem was with the interpretations. When the employee said a "brandnew" one I'm sure he assumed that the customer would just KNOW that he wasn't going to make 40% profit and get a brand new changer in place of the one he was buying at a highly discounted price. To most customers it would be obvious that the replacement would be of equal value of the one he bought. If we have to fix it 3 times we are going to give you a new one, a new one like the one you bought, not a new one that cost a lot more money. Still, I can understand how this gray area with open box performance garantees could be misleading, and often times there isn't a replacement of equal value for the open box. Still, I think it was very reasonable for the store to give him a complete refund and apologize. When looking over issues with Circuit City's Performance Garantee there are very few inccedents, and it is regarded as one of the most effect service plans in the industry.