Goatboy
Lawton,#2UPDATE Employee
Wed, August 20, 2008
With all respect to you and your issue, I'd like to point out that the terms and conditions outline clearly how the replacement value is determined. If for some reason a replacement unit cannot be located, then and only then will there be a chance of the replacement value being equal to the unit you purchased. If a replacement unit is located, it can be new or refurbished. The replacement value is based on the value of the replacement computer; the protection plan's only responsibility is to provide a unit that at least meets the specifications of your computer. Newer computers are inherently going to be better than the unit being replaced. So even if you're being offered a less expensive computer, it's still going to be better than the one you bought two years ago. Be that as it may, you need to read the terms and conditions of any protection plans you buy. If the sales rep doesn't have them, demand them from customer service at the store.