Complaint Review: Circuit City - Tulsa Oklahoma

um...in the stores in my area.... the 14day return is plastered everywhere, and its a heavily commented and heavily talked about everywhere. ARound my town its impossible not to know. I accept that maybe u didnt know, but you really should have chked and researched as far as laptops are concerned and also what return options are. When u buy anything anywhere, u should always chk into return options. Ive actually refused to buy some products due soley to 'bad' or 'no' return options. One example: I wanted to buy a new scooter (motorcycle type) from one place, but they had no options to return purchase. I walked accross the street to a competitor, and got a comparible scooter for about same price, but with a guarantees

Thanks for the info Sales - Columbus, Ohio. Quote: Stop right here. This unit has a 14 day over the counter exchange. None of what happened needed happen if it would have been taken back to the store as soon as anything seemed weird. They would have exchanged it for another and or allowed you to put your money towards another laptop in case you feel ill towards "Acer" which I see your a student so I know income is tight but they are low on the food chain of brands we carry. End Quote: Call me a moron but I did not know I could do this. I thought I needed to go through the Advantage plan and when it was clear it was not operating correctly I called the number I had been givin on the Advantage Plan I had bought and that was when I was informed by a machine that nothing was covered until the manufacturers warenty was up. Since I had not been informed the Advantage plan did not start until the manufacters warenty was up, I did not know if I had just bought a years worth of nothing (since Acer also has a years warenty) or if it started after the acer warenty ended, which it appears it does. I did drop by the store I had bought it at and explained to customer service what had happened and they gave me the number for acer but never breathed a word about me being able to return or exchange the unit. A simple exchange would have been heaven. (: All I want is a working computer that doesn't freeze up every five minutes. I was suspect about buying a Acer as I had never heard of them but the salesperson told me that they had been around for a long time and they made good computers, better than dell as a matter of fact. So I bought it. And yes, I will never buy another Acer product, ever. Not just because of the problems I've had with the unit, but because of the poor customer service and difficulty of getting anything addressed and fixed. Most of the people at Circuit, if not very helpful, have at least been polite and reasonibly accessable. Acer is another matter. I have spent a total of 5-6 hours on hold trying to get through. I did so three times. Two of the times the techs were very nice and helpful and we got matters sorted out. I am rarely home so I told them if they would set it up with Fedex I would just drop it by like I did last time I had sent it in. Both techs told me great, just drop it by a Fedex location and not a Fedex Kinkos, they tend to have issues with fedex kinkos. I said, sure, no problem. So up I go the the Fedex location I had send it off from last time and I find that location has since closed. The only other location nearby was a kinkos location so I dropped in to see if maybe they could help. They couldn't so off I go the the fedex hub on the other side of town at the tulsa international airport. I get all the way up there (about 30 miles from home), and find that the email acer sent me does not have the info on it that they need to ship it. So I call acer, spend 40 minutes on hold trying to get through, and get the rudest p***k of a tech. He infomed me that I could not drop it by Fedex myself, (this is after two other techs said I could and I had alreay done it once before when I sent it in for the same problem and they failed to get it fixed) and that he would have to schedual a pickup, it would have to be picked up, that this was a "courtesy service" that Acer DID NOT HAVE TO PROVIDE, (I never said it was) that I should could read the fine print and that nowhere in it did it say acer had to do this (I never said a word about them having to, I just wanted to know what was keeping me from shipping it out like I did the last time). He also tried to convence me to ship it out at my own cost because it would be quicker. He said if I didn't it would probably be closer to three weeks instead of the usual 7-10 days because of the holiday weekend. I just had to laugh, I said Sir, This computer has never worked right, I've gotten really good at doing without it, do you really think another week is going to make a differance? He will probably now route my unit to somebody on the other side of the world but whatever. Overall, he might be a great person, but he really, really needs to find a job somewhere other than customer service. Waaay bad attitude and rude to boot. Maybe it was the end of his shift but I had just had a flat tire, a coolent hose blowout, my battery in my car quite, the door handle come off in my hand, the vert top come unglued, I had spent 5-6 hours on hold for Acer, and I had driven all the way across town, and I was way behind on homework because of all this. We all have troubles, we all do not have to take it out on other people or show it in how we do our jobs. Acer also really, really needs to boost their staff. I spent 1.5 hours on hold before getting through the first time and about 40 minutes the next two times. This isn't counting all the times I spent 30-60 minutes on hold before giving up and trying again later. I had been trying to get through for 3 days before I finally got though. All total I spent about 5-6 hours on hold. I schedualed a pickup at my workplace on Tuesday, that was all I could do. We shall see how it goes from here, hopefully they will get it fixed and it will run properly. I don't wish anyone ill, I just want things addressed and fixed. Cheers everyone!

Thanks for the info Sales - Columbus, Ohio. Quote: Stop right here. This unit has a 14 day over the counter exchange. None of what happened needed happen if it would have been taken back to the store as soon as anything seemed weird. They would have exchanged it for another and or allowed you to put your money towards another laptop in case you feel ill towards "Acer" which I see your a student so I know income is tight but they are low on the food chain of brands we carry. End Quote: Call me a moron but I did not know I could do this. I thought I needed to go through the Advantage plan and when it was clear it was not operating correctly I called the number I had been givin on the Advantage Plan I had bought and that was when I was informed by a machine that nothing was covered until the manufacturers warenty was up. Since I had not been informed the Advantage plan did not start until the manufacters warenty was up, I did not know if I had just bought a years worth of nothing (since Acer also has a years warenty) or if it started after the acer warenty ended, which it appears it does. I did drop by the store I had bought it at and explained to customer service what had happened and they gave me the number for acer but never breathed a word about me being able to return or exchange the unit. A simple exchange would have been heaven. (: All I want is a working computer that doesn't freeze up every five minutes. I was suspect about buying a Acer as I had never heard of them but the salesperson told me that they had been around for a long time and they made good computers, better than dell as a matter of fact. So I bought it. And yes, I will never buy another Acer product, ever. Not just because of the problems I've had with the unit, but because of the poor customer service and difficulty of getting anything addressed and fixed. Most of the people at Circuit, if not very helpful, have at least been polite and reasonibly accessable. Acer is another matter. I have spent a total of 5-6 hours on hold trying to get through. I did so three times. Two of the times the techs were very nice and helpful and we got matters sorted out. I am rarely home so I told them if they would set it up with Fedex I would just drop it by like I did last time I had sent it in. Both techs told me great, just drop it by a Fedex location and not a Fedex Kinkos, they tend to have issues with fedex kinkos. I said, sure, no problem. So up I go the the Fedex location I had send it off from last time and I find that location has since closed. The only other location nearby was a kinkos location so I dropped in to see if maybe they could help. They couldn't so off I go the the fedex hub on the other side of town at the tulsa international airport. I get all the way up there (about 30 miles from home), and find that the email acer sent me does not have the info on it that they need to ship it. So I call acer, spend 40 minutes on hold trying to get through, and get the rudest p***k of a tech. He infomed me that I could not drop it by Fedex myself, (this is after two other techs said I could and I had alreay done it once before when I sent it in for the same problem and they failed to get it fixed) and that he would have to schedual a pickup, it would have to be picked up, that this was a "courtesy service" that Acer DID NOT HAVE TO PROVIDE, (I never said it was) that I should could read the fine print and that nowhere in it did it say acer had to do this (I never said a word about them having to, I just wanted to know what was keeping me from shipping it out like I did the last time). He also tried to convence me to ship it out at my own cost because it would be quicker. He said if I didn't it would probably be closer to three weeks instead of the usual 7-10 days because of the holiday weekend. I just had to laugh, I said Sir, This computer has never worked right, I've gotten really good at doing without it, do you really think another week is going to make a differance? He will probably now route my unit to somebody on the other side of the world but whatever. Overall, he might be a great person, but he really, really needs to find a job somewhere other than customer service. Waaay bad attitude and rude to boot. Maybe it was the end of his shift but I had just had a flat tire, a coolent hose blowout, my battery in my car quite, the door handle come off in my hand, the vert top come unglued, I had spent 5-6 hours on hold for Acer, and I had driven all the way across town, and I was way behind on homework because of all this. We all have troubles, we all do not have to take it out on other people or show it in how we do our jobs. Acer also really, really needs to boost their staff. I spent 1.5 hours on hold before getting through the first time and about 40 minutes the next two times. This isn't counting all the times I spent 30-60 minutes on hold before giving up and trying again later. I had been trying to get through for 3 days before I finally got though. All total I spent about 5-6 hours on hold. I schedualed a pickup at my workplace on Tuesday, that was all I could do. We shall see how it goes from here, hopefully they will get it fixed and it will run properly. I don't wish anyone ill, I just want things addressed and fixed. Cheers everyone!

Thanks for the info Sales - Columbus, Ohio. Quote: Stop right here. This unit has a 14 day over the counter exchange. None of what happened needed happen if it would have been taken back to the store as soon as anything seemed weird. They would have exchanged it for another and or allowed you to put your money towards another laptop in case you feel ill towards "Acer" which I see your a student so I know income is tight but they are low on the food chain of brands we carry. End Quote: Call me a moron but I did not know I could do this. I thought I needed to go through the Advantage plan and when it was clear it was not operating correctly I called the number I had been givin on the Advantage Plan I had bought and that was when I was informed by a machine that nothing was covered until the manufacturers warenty was up. Since I had not been informed the Advantage plan did not start until the manufacters warenty was up, I did not know if I had just bought a years worth of nothing (since Acer also has a years warenty) or if it started after the acer warenty ended, which it appears it does. I did drop by the store I had bought it at and explained to customer service what had happened and they gave me the number for acer but never breathed a word about me being able to return or exchange the unit. A simple exchange would have been heaven. (: All I want is a working computer that doesn't freeze up every five minutes. I was suspect about buying a Acer as I had never heard of them but the salesperson told me that they had been around for a long time and they made good computers, better than dell as a matter of fact. So I bought it. And yes, I will never buy another Acer product, ever. Not just because of the problems I've had with the unit, but because of the poor customer service and difficulty of getting anything addressed and fixed. Most of the people at Circuit, if not very helpful, have at least been polite and reasonibly accessable. Acer is another matter. I have spent a total of 5-6 hours on hold trying to get through. I did so three times. Two of the times the techs were very nice and helpful and we got matters sorted out. I am rarely home so I told them if they would set it up with Fedex I would just drop it by like I did last time I had sent it in. Both techs told me great, just drop it by a Fedex location and not a Fedex Kinkos, they tend to have issues with fedex kinkos. I said, sure, no problem. So up I go the the Fedex location I had send it off from last time and I find that location has since closed. The only other location nearby was a kinkos location so I dropped in to see if maybe they could help. They couldn't so off I go the the fedex hub on the other side of town at the tulsa international airport. I get all the way up there (about 30 miles from home), and find that the email acer sent me does not have the info on it that they need to ship it. So I call acer, spend 40 minutes on hold trying to get through, and get the rudest p***k of a tech. He infomed me that I could not drop it by Fedex myself, (this is after two other techs said I could and I had alreay done it once before when I sent it in for the same problem and they failed to get it fixed) and that he would have to schedual a pickup, it would have to be picked up, that this was a "courtesy service" that Acer DID NOT HAVE TO PROVIDE, (I never said it was) that I should could read the fine print and that nowhere in it did it say acer had to do this (I never said a word about them having to, I just wanted to know what was keeping me from shipping it out like I did the last time). He also tried to convence me to ship it out at my own cost because it would be quicker. He said if I didn't it would probably be closer to three weeks instead of the usual 7-10 days because of the holiday weekend. I just had to laugh, I said Sir, This computer has never worked right, I've gotten really good at doing without it, do you really think another week is going to make a differance? He will probably now route my unit to somebody on the other side of the world but whatever. Overall, he might be a great person, but he really, really needs to find a job somewhere other than customer service. Waaay bad attitude and rude to boot. Maybe it was the end of his shift but I had just had a flat tire, a coolent hose blowout, my battery in my car quite, the door handle come off in my hand, the vert top come unglued, I had spent 5-6 hours on hold for Acer, and I had driven all the way across town, and I was way behind on homework because of all this. We all have troubles, we all do not have to take it out on other people or show it in how we do our jobs. Acer also really, really needs to boost their staff. I spent 1.5 hours on hold before getting through the first time and about 40 minutes the next two times. This isn't counting all the times I spent 30-60 minutes on hold before giving up and trying again later. I had been trying to get through for 3 days before I finally got though. All total I spent about 5-6 hours on hold. I schedualed a pickup at my workplace on Tuesday, that was all I could do. We shall see how it goes from here, hopefully they will get it fixed and it will run properly. I don't wish anyone ill, I just want things addressed and fixed. Cheers everyone!

Thanks for the info Sales - Columbus, Ohio. Quote: Stop right here. This unit has a 14 day over the counter exchange. None of what happened needed happen if it would have been taken back to the store as soon as anything seemed weird. They would have exchanged it for another and or allowed you to put your money towards another laptop in case you feel ill towards "Acer" which I see your a student so I know income is tight but they are low on the food chain of brands we carry. End Quote: Call me a moron but I did not know I could do this. I thought I needed to go through the Advantage plan and when it was clear it was not operating correctly I called the number I had been givin on the Advantage Plan I had bought and that was when I was informed by a machine that nothing was covered until the manufacturers warenty was up. Since I had not been informed the Advantage plan did not start until the manufacters warenty was up, I did not know if I had just bought a years worth of nothing (since Acer also has a years warenty) or if it started after the acer warenty ended, which it appears it does. I did drop by the store I had bought it at and explained to customer service what had happened and they gave me the number for acer but never breathed a word about me being able to return or exchange the unit. A simple exchange would have been heaven. (: All I want is a working computer that doesn't freeze up every five minutes. I was suspect about buying a Acer as I had never heard of them but the salesperson told me that they had been around for a long time and they made good computers, better than dell as a matter of fact. So I bought it. And yes, I will never buy another Acer product, ever. Not just because of the problems I've had with the unit, but because of the poor customer service and difficulty of getting anything addressed and fixed. Most of the people at Circuit, if not very helpful, have at least been polite and reasonibly accessable. Acer is another matter. I have spent a total of 5-6 hours on hold trying to get through. I did so three times. Two of the times the techs were very nice and helpful and we got matters sorted out. I am rarely home so I told them if they would set it up with Fedex I would just drop it by like I did last time I had sent it in. Both techs told me great, just drop it by a Fedex location and not a Fedex Kinkos, they tend to have issues with fedex kinkos. I said, sure, no problem. So up I go the the Fedex location I had send it off from last time and I find that location has since closed. The only other location nearby was a kinkos location so I dropped in to see if maybe they could help. They couldn't so off I go the the fedex hub on the other side of town at the tulsa international airport. I get all the way up there (about 30 miles from home), and find that the email acer sent me does not have the info on it that they need to ship it. So I call acer, spend 40 minutes on hold trying to get through, and get the rudest p***k of a tech. He infomed me that I could not drop it by Fedex myself, (this is after two other techs said I could and I had alreay done it once before when I sent it in for the same problem and they failed to get it fixed) and that he would have to schedual a pickup, it would have to be picked up, that this was a "courtesy service" that Acer DID NOT HAVE TO PROVIDE, (I never said it was) that I should could read the fine print and that nowhere in it did it say acer had to do this (I never said a word about them having to, I just wanted to know what was keeping me from shipping it out like I did the last time). He also tried to convence me to ship it out at my own cost because it would be quicker. He said if I didn't it would probably be closer to three weeks instead of the usual 7-10 days because of the holiday weekend. I just had to laugh, I said Sir, This computer has never worked right, I've gotten really good at doing without it, do you really think another week is going to make a differance? He will probably now route my unit to somebody on the other side of the world but whatever. Overall, he might be a great person, but he really, really needs to find a job somewhere other than customer service. Waaay bad attitude and rude to boot. Maybe it was the end of his shift but I had just had a flat tire, a coolent hose blowout, my battery in my car quite, the door handle come off in my hand, the vert top come unglued, I had spent 5-6 hours on hold for Acer, and I had driven all the way across town, and I was way behind on homework because of all this. We all have troubles, we all do not have to take it out on other people or show it in how we do our jobs. Acer also really, really needs to boost their staff. I spent 1.5 hours on hold before getting through the first time and about 40 minutes the next two times. This isn't counting all the times I spent 30-60 minutes on hold before giving up and trying again later. I had been trying to get through for 3 days before I finally got though. All total I spent about 5-6 hours on hold. I schedualed a pickup at my workplace on Tuesday, that was all I could do. We shall see how it goes from here, hopefully they will get it fixed and it will run properly. I don't wish anyone ill, I just want things addressed and fixed. Cheers everyone!

QUOTE "I took it home and shortly after turning it on it froze up. I thought that was a bit odd, but I've never used a laptop before so I thought maybe the battery needed to be charged up fully since it was new or maybe it was just a glitch or maybe the room was too hot or something." Stop right here. This unit has a 14 day over the counter exchange. None of what happened needed happen if it would have been taken back to the store as soon as anything seemed weird. They would have exchanged it for another and or allowed you to put your money towards another laptop in case you feel ill towards "Acer" which I see your a student so I know income is tight but they are low on the food chain of brands we carry. This issue should have been titled "Acer Laptop or Acer will not help me", not really Circuits fault. After the 14 day exchange your extended warranty does not start till after your factory is over UNLESS struck by lightning. All this is clearly stated in the terms. I'm very sorry you are having this issue. I do not know exactly how long you have had the laptop but it sounds like a few months at the minimum. I will tell you that if you want to get rid of it, don't trust it etc.. you CAN get a refund on your warranty from CC. Their should be little or no pro-ration applied as it has not fell under our warranty yet. Its a simple form and it takes around 14-21 days. Stop in the store and do it soon. I suggest that with some money back you may feel more like pursing other methods to get rid of the unit. Consider it an experience with Acer and I would not blame you for never buying a product from them again. Just remember Circuit did not build it and terms are always there if you want to read them. Good Luck.

QUOTE "I took it home and shortly after turning it on it froze up. I thought that was a bit odd, but I've never used a laptop before so I thought maybe the battery needed to be charged up fully since it was new or maybe it was just a glitch or maybe the room was too hot or something." Stop right here. This unit has a 14 day over the counter exchange. None of what happened needed happen if it would have been taken back to the store as soon as anything seemed weird. They would have exchanged it for another and or allowed you to put your money towards another laptop in case you feel ill towards "Acer" which I see your a student so I know income is tight but they are low on the food chain of brands we carry. This issue should have been titled "Acer Laptop or Acer will not help me", not really Circuits fault. After the 14 day exchange your extended warranty does not start till after your factory is over UNLESS struck by lightning. All this is clearly stated in the terms. I'm very sorry you are having this issue. I do not know exactly how long you have had the laptop but it sounds like a few months at the minimum. I will tell you that if you want to get rid of it, don't trust it etc.. you CAN get a refund on your warranty from CC. Their should be little or no pro-ration applied as it has not fell under our warranty yet. Its a simple form and it takes around 14-21 days. Stop in the store and do it soon. I suggest that with some money back you may feel more like pursing other methods to get rid of the unit. Consider it an experience with Acer and I would not blame you for never buying a product from them again. Just remember Circuit did not build it and terms are always there if you want to read them. Good Luck.

QUOTE "I took it home and shortly after turning it on it froze up. I thought that was a bit odd, but I've never used a laptop before so I thought maybe the battery needed to be charged up fully since it was new or maybe it was just a glitch or maybe the room was too hot or something." Stop right here. This unit has a 14 day over the counter exchange. None of what happened needed happen if it would have been taken back to the store as soon as anything seemed weird. They would have exchanged it for another and or allowed you to put your money towards another laptop in case you feel ill towards "Acer" which I see your a student so I know income is tight but they are low on the food chain of brands we carry. This issue should have been titled "Acer Laptop or Acer will not help me", not really Circuits fault. After the 14 day exchange your extended warranty does not start till after your factory is over UNLESS struck by lightning. All this is clearly stated in the terms. I'm very sorry you are having this issue. I do not know exactly how long you have had the laptop but it sounds like a few months at the minimum. I will tell you that if you want to get rid of it, don't trust it etc.. you CAN get a refund on your warranty from CC. Their should be little or no pro-ration applied as it has not fell under our warranty yet. Its a simple form and it takes around 14-21 days. Stop in the store and do it soon. I suggest that with some money back you may feel more like pursing other methods to get rid of the unit. Consider it an experience with Acer and I would not blame you for never buying a product from them again. Just remember Circuit did not build it and terms are always there if you want to read them. Good Luck.