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  • Report:  #795

Complaint Review: Circuit City - Norwalk, CA California

Reported By:
-
Submitted:
Thu, October 07, 1999
Updated:
Sat, December 29, 2001

Circuit City
1234 fireston blvd. Norwalk, CA, 90262 California, U.S.A.
Phone:
562 868 1500
Web:
N/A
Categories:
Audio & Electronics Shops

on october 1996 we purchased a compaq presario desktop at circuit

city in noralk california, in addition to the computer and

printer we also purchased the 4yrs extended service warranty.

On aug 1999 we called to report that our computer would seem to

freeze for no apparant reason. We were then referred to GE which

seems to be hired by circuit city to handle computer technical

support. The techs at GE are extremly rude and very

unprofessional. After waiting on the phone for 20 min one of the

reps came to line and diagnosed the problem over the phone.

A service technician was schd to come on sep30 to replace the

computers mother board. The technician didnt really know what he

was doing and he erased the operating system from my computer.

I then called back GE and notified them of the problem they asked

if i had a restore disk and since i had purchased the computer so

long ago I didnt have it. I was on the phone for 3hrs and 45 min

w/the tech in attempts to fix the problem over the phone, nothing

was accomplished.

I was very upset and called circuit city norwalk and spoke with

store manager who was very apathetic and said that was the normal

process. On Oct1 i called circuit city customer number and spoke

with an agent she was very nice but useless she transferred me to

GE where i spent another 4hrs w/another incompetant technician

who attempted to fix the prob. After 4hrs of trobleshooting he

determined it was the hardrvie but refused to replace it because i

didnt have the restore disk. The reason the restore disk was

needed in the first place was because the tech erased the operating

systerm from my cmputer but GE would not assume responsiblity.

I then tried to contact Circuit City''s President and spoke

w/his executive secretary who seemed interested and promised a

return call, which i have not yet received. This whole situation

is very frustrating and i would simply like to make all of the

LOYAL circuit city customers aware of what actually happens once

you try to use your extended service warranty.

Like I told the store manager im simply asking for a service that I

have ALREADy paid for.



4 Updates & Rebuttals

read the contract,,and don't be stupid enough to believe a SALESMAN, read the contract,,and know exactly what they are buying,

#20

Sat, December 29, 2001

They filed the following rebuttal to the above Rip-Off Report: Their email: [email protected] Their relationship to the company: Advocate Rebuttal: i am currently an employee of ge-zurich,,we do the extended warranty for circuit city,,i will not atempt to save circut city,,because when an eu calls in,they tell us what cc told them to sell the contract but we do take care of the customers as best as we can,,the eu calls in wanting one certain thing,and when they do not get what they want,,they become upset,and pissed off because of wanting exact service ,,when they do not get it,they say this and that,we do honor our end of the contract,and do service and stand behind what we sell,if the people will read the contract,,and don't be stupid enough to believe a SALESMAN, read the contract,,and know exactly what they are buying,


read the contract,,and don't be stupid enough to believe a SALESMAN, read the contract,,and know exactly what they are buying,

#30

Sat, December 29, 2001

They filed the following rebuttal to the above Rip-Off Report: Their email: [email protected] Their relationship to the company: Advocate Rebuttal: i am currently an employee of ge-zurich,,we do the extended warranty for circuit city,,i will not atempt to save circut city,,because when an eu calls in,they tell us what cc told them to sell the contract but we do take care of the customers as best as we can,,the eu calls in wanting one certain thing,and when they do not get what they want,,they become upset,and pissed off because of wanting exact service ,,when they do not get it,they say this and that,we do honor our end of the contract,and do service and stand behind what we sell,if the people will read the contract,,and don't be stupid enough to believe a SALESMAN, read the contract,,and know exactly what they are buying,


read the contract,,and don't be stupid enough to believe a SALESMAN, read the contract,,and know exactly what they are buying,

#40

Sat, December 29, 2001

They filed the following rebuttal to the above Rip-Off Report: Their email: [email protected] Their relationship to the company: Advocate Rebuttal: i am currently an employee of ge-zurich,,we do the extended warranty for circuit city,,i will not atempt to save circut city,,because when an eu calls in,they tell us what cc told them to sell the contract but we do take care of the customers as best as we can,,the eu calls in wanting one certain thing,and when they do not get what they want,,they become upset,and pissed off because of wanting exact service ,,when they do not get it,they say this and that,we do honor our end of the contract,and do service and stand behind what we sell,if the people will read the contract,,and don't be stupid enough to believe a SALESMAN, read the contract,,and know exactly what they are buying,


read the contract,,and don't be stupid enough to believe a SALESMAN, read the contract,,and know exactly what they are buying,

#50

Sat, December 29, 2001

They filed the following rebuttal to the above Rip-Off Report: Their email: [email protected] Their relationship to the company: Advocate Rebuttal: i am currently an employee of ge-zurich,,we do the extended warranty for circuit city,,i will not atempt to save circut city,,because when an eu calls in,they tell us what cc told them to sell the contract but we do take care of the customers as best as we can,,the eu calls in wanting one certain thing,and when they do not get what they want,,they become upset,and pissed off because of wanting exact service ,,when they do not get it,they say this and that,we do honor our end of the contract,and do service and stand behind what we sell,if the people will read the contract,,and don't be stupid enough to believe a SALESMAN, read the contract,,and know exactly what they are buying,

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