I bought a Cellular Phone from Circuit City, and purchased the extended warranty program because the salesman told me, "If anything goes wrong with your phone, we will fix it for free"
That seems pretty clear to me.
A few weeks after purchase, I noticed that the bezel was cracked. I took it in for replacement, and I was told that the bezel was not covered. Also not covered were the keys. Funny how the sales rep neglected to mention it.
It was not a big deal, and I lived with the crack in the bezel.
I recently bought a new Cell Phone, and guess what. I didn't buy it at Circuit City!