Sand
Graniteville,#2Author of original report
Thu, September 06, 2007
We printed the entire contract off the Circuit City Website. In it is stated that YOU CAN cancel your contract at ANY TIME for ANY reason. The store employee at customer service told us we couldn't. It also seems odd that when we bought the plan it seems the contract was written a different way due to revisions being made after the date of our purchase. The store employee told us that customers with the extra protection would receive first priority for repairs. He stated that by purchasing this we wouldn't have to wait for the computers to be fixed if anything happened. It also states in the contract we printed that if the product is replaced the contract is deemed fully satisfied and is terminated. After reading this contract we printed I see why they don't give you a copy in the store. They know if you read it you wouldn't buy it and they have revised this entire contract. All I see is (contract is deleted in it's entirety and replaced as follows:) all over this contract. This matter will be persued and we will look into it further, even if it involves hiring a lawyer to do so.
Sand
Graniteville,#3Author of original report
Thu, September 06, 2007
We printed the entire contract off the Circuit City Website. In it is stated that YOU CAN cancel your contract at ANY TIME for ANY reason. The store employee at customer service told us we couldn't. It also seems odd that when we bought the plan it seems the contract was written a different way due to revisions being made after the date of our purchase. The store employee told us that customers with the extra protection would receive first priority for repairs. He stated that by purchasing this we wouldn't have to wait for the computers to be fixed if anything happened. It also states in the contract we printed that if the product is replaced the contract is deemed fully satisfied and is terminated. After reading this contract we printed I see why they don't give you a copy in the store. They know if you read it you wouldn't buy it and they have revised this entire contract. All I see is (contract is deleted in it's entirety and replaced as follows:) all over this contract. This matter will be persued and we will look into it further, even if it involves hiring a lawyer to do so.
Sand
Graniteville,#4Author of original report
Thu, September 06, 2007
We printed the entire contract off the Circuit City Website. In it is stated that YOU CAN cancel your contract at ANY TIME for ANY reason. The store employee at customer service told us we couldn't. It also seems odd that when we bought the plan it seems the contract was written a different way due to revisions being made after the date of our purchase. The store employee told us that customers with the extra protection would receive first priority for repairs. He stated that by purchasing this we wouldn't have to wait for the computers to be fixed if anything happened. It also states in the contract we printed that if the product is replaced the contract is deemed fully satisfied and is terminated. After reading this contract we printed I see why they don't give you a copy in the store. They know if you read it you wouldn't buy it and they have revised this entire contract. All I see is (contract is deleted in it's entirety and replaced as follows:) all over this contract. This matter will be persued and we will look into it further, even if it involves hiring a lawyer to do so.
Sand
Graniteville,#5Author of original report
Thu, September 06, 2007
We printed the entire contract off the Circuit City Website. In it is stated that YOU CAN cancel your contract at ANY TIME for ANY reason. The store employee at customer service told us we couldn't. It also seems odd that when we bought the plan it seems the contract was written a different way due to revisions being made after the date of our purchase. The store employee told us that customers with the extra protection would receive first priority for repairs. He stated that by purchasing this we wouldn't have to wait for the computers to be fixed if anything happened. It also states in the contract we printed that if the product is replaced the contract is deemed fully satisfied and is terminated. After reading this contract we printed I see why they don't give you a copy in the store. They know if you read it you wouldn't buy it and they have revised this entire contract. All I see is (contract is deleted in it's entirety and replaced as follows:) all over this contract. This matter will be persued and we will look into it further, even if it involves hiring a lawyer to do so.
Blake
Gretna,#6UPDATE Employee
Thu, September 06, 2007
First, the receipt does not contain any information on the Protection Plan. It only details the Return Guarantee. Second, in slight defense of the salesman, they usually are unaware of the intricate details concerning Protection Plans. But, he still should've given you all the information, the correct information. Third, seeing as the receipt does not state that your computer has first priority over other computers, then I would like to know how you found that out?