#2Consumer Suggestion
Sun, January 26, 2003
The trouble with customer service is that the customer is always righteven when you have reason to believe they arent. Circuit City, Best Buy, Office Depot and other stores that sell high-end electronics are targets for cons and schemers. Smart fraudsters will purchase an item that they already have at home that may be broken or needs an upgrade. They buy a new item, take it home, replace the new item with the old item and re-tape and staple the box then they refund it. Most re-boxers are so good at the repackaging that even the original manufacturer wouldnt know it had been opened. The store employees typically dont open a box thats not been openedfraudsters know this. These items are refunded under the guise of I bought the wrong one or I received it as a gift. Then you have the lazy clerks who dont check the boxes of the ones that have been opened. This is how used goods make it to the honest consumers. The Circuit City Manager who posted here says it would never happen in his store, I believe that. The EDitor insinuates a nationwide problemmaybe, but most likely its the scenarios I gave. Individualsnot corporations, generally set unspoken rules. The trial attorneys would love for us all to be conspiracy theoristsmore money for the trial attorneys, and consumers still get screwed. I doubt the Circuit City home office has issued this secret unspoken rule. What I do believe is that some customers have cheated the stores, some lazy employees have failed to perform and some rogue managers arent doing right. The thing about reselling damaged goods is that it makes for bad press. Purchase used goods from Circuit City? Go to the Circuit City website and write a complaint about the store and question that stores performance. Demand a gift certificate for your troubles and tell your friends to have the clerks open the box for you before purchase at that store. Thanks for the alertIll be sure to check the product. TFC
None
None,#3UPDATE Employee
Sat, January 25, 2003
That is totally not true, it is easier to send the item back to the company then re-sell it. I don't know where you got your info, but it is it not true.
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None,#4UPDATE Employee
Sat, January 25, 2003
That is totally not true, it is easier to send the item back to the company then re-sell it. I don't know where you got your info, but it is it not true.
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None,#5UPDATE Employee
Sat, January 25, 2003
That is totally not true, it is easier to send the item back to the company then re-sell it. I don't know where you got your info, but it is it not true.
None
None,#6UPDATE Employee
Sat, January 25, 2003
That is totally not true, it is easier to send the item back to the company then re-sell it. I don't know where you got your info, but it is it not true.
#70
Fri, October 06, 2000
Subj: FWD: Rebuttal to RipOffReport
Date: 10/5/00 5:39:45 PM US Mountain Standard Time
To: [email protected] (Consumer Advocate)
From: