- Report: #303879
Complaint Review: Circuit City In Olympia Washington - Olympia Washington
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Circuit City In Olympia Washington
2815 Capitol Mall Drive SW Olympia, 98502 Washington, U.S.A.
Phone:
360-705-8951
Web:
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Circuit City In Olympia Washington DO NOT BUY A COMPUTER OR THEIR WARRANTY Olympia Washington
I purchased a SONY VAIO Laptop computer from them on September 20, 2006. On November 7 of 2007 the screen "cracked", even though I have never moved it from my antique desk, have no children or animals. I called both Sony and Circuit City. Sony said it was past the manufacturer's warranty so I would have to pay for the repair ($700 for a screen). Circuit City Advantage said that even though I purchased an extended warranty, it does not cover LCD screens. I argued that a laptop is one unit not two and therefore the screen should be covered. They disagreed and sent me on my way. When I spoke to the manager, he also said that there was nothing he could do. The computer's total cost was $2,265. Now it's worth nothing. Their warranty program, Circuit City Advantage, was rude and wasted my time. They took the computer supposedly to fix even though their response was to return it because they didn't fix LCD screens. Then why would they take it in the first place? If that was their standard operating procedure, than why waste my time? As a result of my experience, I will no longer purchase anything from circuit city - least of all a high priced electronic item!
Toni
Olympia, Washington
U.S.A.
Toni
Olympia, Washington
U.S.A.
1 Updates & Rebuttals
Alan
Minneapolis,Minnesota,
U.S.A.
Not just the Olympia store
#2Consumer Comment
Mon, January 28, 2008
As you read the other reports on this website you get to know that Circuit Citys extended warranty is worthless. If anything on your computer broke they would say it is not covered. The best advice is to never ever buy anything from that company period. Best buy is about the same, really bad. I would not put 700.00 into that computer because once it is taken apart who knows what else will fail. As a suggestion you may be able to sell it on EBAY as a computer that is broken and at least get something back for it and go to a real store for a different brand laptop.
