Complaint Review: Circuit City City Advantage Protection Plan - Holbrook New York

My complaint is that Precision Camera personnel claim that the camera shows "noticeable physical abuse". Therefore they will not repair under the warranty. What i am saying is that I do not SEE this so called "noticeable physical abuse", and neither did the Circuit City camera employee. It seems to me that it becomes their word against mines. I have the camera now and I still do not see, nor anyone else I show it to, this "noticeable physical abuse". I guess the key word here is "noticeable".

Every warranty protection plan that I have ever had for any product has always stated that the warranty covers manufactures defects only. If the camera broke because of a manufacturing defect, then they should fix it. You seem to have been honest enough to post that several people had told you that because the camera had noticeable and considerable damage, the warranty would not cover the repair. Physical abuse would not be part of a hassle free repair or replacement program. Years ago I had bought a digital video camera from Circuit City. Fortunately, I also bout an extended protection plan. It had broke about a year after buying it. I took it in to them and after about two weeks got it back and it has worked fine since then. At the time I needed my camera to be repaired, it was done by an outside vender of Circuit City. It may be the same in your issue. It could be that the repair shop that the camera was sent too, made the decision that physical abuse of the camera is what made the camera break. You seem to imply in your ROR, that even if the camera is broke because of abuse, that it should still be covered under the hassle free repair or replacement program. No matter if physical abuse was accidental or not, it will be hard to expect anyone to pay for fixing something that does not fall under manufacturing defect guideline. The only company that I can ever remember that would replace their product, no questions asked, was AT&T. That was about 40 years ago. You could just about run over a corded telephone with a dump truck, and they would give you another one, no questions asked. That was then I don't understand the point you were trying to make, concerning the employee from Circuit City? You wrote that the employee was a camera person and from what he saw, that he could not see any reason why repair shop did not fix it. Since he also said that they did not have the ability to provide that kind of repair service, you cant give his diagnosis much weight since he did not have the expertise to fix it at himself. Most people are able to tell if something is broke or not. Alot fewer people are actually able to fix something. That is what brings it to this point. Circuit City ( or their sub-contractor repair shop ) is not refusing to fix the camera. I am sure they are willing and able to do the repair. They are claiming that because of what they say is noticeable physical abuse to the camera, the warranty coverage is void. So if they fix it, they will charge you for it. It seems that they are implying that the part that is actually broken, is that way because of the abuse. If maybe expensive, but you have the option of paying an independent repair facility to inspect the camera. If you can get a written statement from them that shows the camera is broke because of a manufacturing defect and not from abuse, then you should be able to go to small claims court and recoup all of your money from the warranty fee and possibly the repair. Good luck either way.