Robin
Kalamazoo,#2UPDATE Employee
Sun, June 25, 2006
If you haven't yet, I would suggest contacting your local store to see what they can do for you. A lot of times it is easier for us to muscle our way through talking to people at the service center. If the service center isn't cooperative, a lot of times we can rectify that by some sort of action at the store level as well. Unfortunately, the service center and the store are two separate entities, which sometimes makes cross-communication difficult. I hope this helps you as a start to fixing your problem.