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  • Report:  #2445

Complaint Review: Circuit City and their Service Center - Ventura California

Reported By:
- Oxnard, CA,
Submitted:
Tue, June 13, 2000
Updated:
Tue, June 13, 2000

Circuit City and their Service Center
103 South mills Road Ventura, 93003 California, U.S.A.
Phone:
(800) 431-1774
Web:
N/A
Categories:
Appliances

Purchased $1,247 Frididaire Refrigerator from Circuit City approx 5 months ago with extended warranty. Right after delivery fridge started making noises. Call Circuit City.. they said it would do that until water was all circulated and the air was out of the lines, about a couple of weeks. It never quit and got louder, but, to make matters worse, it only makes noise some of the time (intermitent)..called service tech, he showed up and said that there was nothing he could do until he could here the noise...and he left. I went out and purchased a noise activated recorder and recorder the noise (another 30 bucks) called service tech again, and when he showed up, he listened to the noise and asked ME what part was making the noise? I don't know so once again,, there is nothing he could do. I then went back over to Circuit City and talked to a manager, He referred me to Their Service Center ( another location) where I was told someone would call me back (never happened) so I called them again...after explaining this story 2 more times pretty much got the same story "unless I can make the Fridge make the noise while a service tech is there" I am SOL. They also told me that I should have notified the store right away! I DID! I have been getting the runaround for almost 6 months now...HELP!



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