- Report: #1127937
Complaint Review: cigar.com - bethlehem Pennsylvania
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Author Not Confirmed
Why?
cigar.com
1911 spillman drive bethlehem, 18015 Pennsylvania, USA
Phone:
8003579800
Web:
cigar.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
cigar.com very bad service lied to me and when they asked what could be done I told them they said no bethlehem Pennsylvania
I have been buying cigars from cigar.com for several years never had a problem until I orderd from the account manager kirsten dintinger . I got an email letting me know about a sale and if I wanted to purchase the cigars all I had to do is reply to the e-mail with what I wanted to buy .
I did just that. Then I recieved a reply back stating that they were out of one of the items in a 6x52 ring size . ok no big deal so I replied back and said I will take two of the other mazzos of cigars after some time I get a reply stating I can have the larger size of the cigars they are out of for $15.05 more .
I replied that I would take the two mazzos of the one brand and the larger size of the ones they are out of for $15.05 more. I was told ok items will be shipped . I waited and when the box arrived there was a mazzo of cigars missing so I sent an e-mail to kirsten she said it was her falt she would get them sent out to me if I still wanted them . I told her yes I still want them .
the next day after putting the cigars in my humidor I decided to smoke one of the cigars I had gotten I chose the undercrown which is the one they were out of and suppose to send a larger size when I got the cigar out it did not seem to be larger then a 6x52 I checked it and it wasnt larger it was a 6x52 . at this point I am mad so after some thought i sent an e-mail to kirsten she then asked me what I wanted to do so I replied that I would be happy and leave everything as it is if you would send me a box of 10 extra ordinary larry I was told no the best they could do was give me 5 extra ordinary larry with my next purchase.
when I called to complain they wanted to connect me with the person I was having the problem with I said no I dont want to talk to her. kelly connected me to her anyway . I did get to talk to a supervisor and he told me the same thing that I would have to make another purchase then they would give me 5 of the cigars i asked for to make me happy and continue doing business with them.
needless to say I will np longer do business with them.
3 Updates & Rebuttals
thomas
bay city ,Michigan,
its all good
#2Author of original report
Thu, March 06, 2014
Tim Blythe at cigar.com has taken care of me and made things right .
thanks Tim
thomas
bay city ,Michigan,
there terms
#3Author of original report
Tue, March 04, 2014
Any company that screws up and wants you to settle on there terms and there terms only is not a good company to do business with .
Andrew Dzikoski
allentown,Pennsylvania,
We're happy to work with you.
#4UPDATE Employee
Tue, March 04, 2014
Thomas, I was the manager who spoke to you on the phone. I’d be happy to honor the $15 refund we spoke about and the free 5 pack of the cigars you’re requesting on your next order with us. We can also set up a return for a full refund or for an exchange for the larger size. Please call or email me directly and I’ll be happy to assist you with any of these resolutions. Looking forward to hearing from you, Andy Dzikoski Sr. Account Manager/Cigar.com
