Complaint Review: Chrysler - Arbor Hills Michigan Michigan

I currently own a 1999 Dodge Caravan and have been attempted, since buying the vehicle while still under the manufacturer's original bumper to bumper warrant, to transfer the Chrysler Extended Warranty, to no avail. About 8 months ago the original owner and I signed the required transfer form and payment and mailed it to Chrysler. As I previously stated the vehicle was still under the 3 year 36000 mile warranty at this time. Several months passed and I called Chrysler and waited for 20 minutes to speak to one of "administrative representatives". I was calling to find out if my name had been recorded and if I needed any Service Contract card or id. The contract was still under the original owner's name. I was informed that 6 months had passed and thatI had no contract nor could I now transfer it. I asked if I could speak to a supervisor or if there was an appeals process and was hung up on. I decided to send the paperwork and payment in again to see if it would be taken care of. Until today I heard nothing and again the check was never cashed. I called up theDaimlerChrysler Service Contract "Need Help/Assistance" line to find out if the paperwork had been processed. After the usual lengthy wait I had the displeasure of speaking to one of the rude, accusatory individuals known as "an "administrative representative". I was informed that the transfer was denied since it had been over the 60 day purchase period. I then asked about receiving the money for the contract, since it wasn't being transferred. Brenda Black stated that I wasn't the owner of the contract and that the dealere I bought it from did not sell me the vehicle including the contract. I informed her the vehicle was purchased from an individual-not a dealer. I asked for the name of the individual who denied the transfer and she refused to give me the information. I asked to speak to a supervisor. She said there was a supervisor but she would not let me speak to the supervisor. I asked for an address to write an appeal and she said she would not give me any information. I have owned the following vehicles 1991 Dodge Caravan LE,1992 Dodge Grand Caravan LE,1992 Plymouth Grand Voyager LE,1996 Plymouth Grand Voyager SE,1997 Dodge Caravan,2000 Dodge Grand Caravan SE, as well as the 1999 Dodge Grand Caravan, which still has less than 36000 miles. This represents a pattern of loyal purchases and does not include several other Chrysler and DaimlerBenz vehicles I have purchased. The pattern represents several hundred thousands of dollars spent on their vehicles, with tens of thousands of dollars spent on parts and supporting their repair facilities. This is a pattern that has now ended. I will tell every person I come in contact with about their callous and unfair treatment. Hopefully those people will tell others.And so on and so on. I will also proceed through every legal channel possible to get justice. My advise is don't get robbed by Chrysler, spend your money elsewhere.