- Report: #35551
Complaint Review: Chrysler Financial - Dallas Texas
-
Author Not Confirmed
Why?
Chrysler Financial
PO Box 55000 DEPT 203201, Detroit MI 48255-2032 Dallas, Texas, U.S.A.
Phone:
800-561-5805
Web:
N/A
Categories:
Business Rating:
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Chrysler Financial outlandish ripoff Dallas Texas
Detroit, MI & Dallas, TX .....
Where do I start. In January of 2001 I purchased a vehical and had financing through Chrysler Finanacial. Since then I have had nothing but problems with this company. My billing date was on the 12th of every month, I would submit (pay by phone) payments on the 10th of the month to insure that the company would have the check in time for the billing cycle.I have also sent payments over the mail and it took them 20 days to process payment to the account.
Nearly everytime I would make a payment Chrysler Financial they would send me a statement with a $20.00 late fee and a $20.00 return check fee on my account. I would call my banking insitute and they would have no record of the check even processing. I send proof of this to Chrysler and they do not back off the charges of the fees.Over the past 2 years Chrysler has marked my credit as well as inconvienced me of several hours tring to get matters resolved. At one point I had a Supervisor of the name "Steve" tell me that the error is Chryslers fault (after arguing with him for over an hour) and if I don't stop complaining about it he will not remove any charges.
After about 15 months of this constant problem and talking to several supervisors they assured me that everything is resolved, I start getting statement for my monthly payment of $20.00 less then my car note and then a note of $40.00 miscellaneous fee. I don't understand how a company can continue to do this to clients and remain in buisness. I truly believe this company trains their employees on scamming the customer with bogas charges. If you have any advice on how to stop them please let me know.
Colleen
Saint Charles, Illinois
Where do I start. In January of 2001 I purchased a vehical and had financing through Chrysler Finanacial. Since then I have had nothing but problems with this company. My billing date was on the 12th of every month, I would submit (pay by phone) payments on the 10th of the month to insure that the company would have the check in time for the billing cycle.I have also sent payments over the mail and it took them 20 days to process payment to the account.
Nearly everytime I would make a payment Chrysler Financial they would send me a statement with a $20.00 late fee and a $20.00 return check fee on my account. I would call my banking insitute and they would have no record of the check even processing. I send proof of this to Chrysler and they do not back off the charges of the fees.Over the past 2 years Chrysler has marked my credit as well as inconvienced me of several hours tring to get matters resolved. At one point I had a Supervisor of the name "Steve" tell me that the error is Chryslers fault (after arguing with him for over an hour) and if I don't stop complaining about it he will not remove any charges.
After about 15 months of this constant problem and talking to several supervisors they assured me that everything is resolved, I start getting statement for my monthly payment of $20.00 less then my car note and then a note of $40.00 miscellaneous fee. I don't understand how a company can continue to do this to clients and remain in buisness. I truly believe this company trains their employees on scamming the customer with bogas charges. If you have any advice on how to stop them please let me know.
Colleen
Saint Charles, Illinois
