I made an purchase to my car loan company to pay off the amount owed. Noticed that the following day two additional transactions were made from the same company. Call Chime informed me to call the car loan company to inquire about the transaction. Called the car loan company they had no knowledge of the two additional transactions. Tried to resolve the issue with the car loan company but upon sending in my bank statement they stated I would have to resolve with Chime. Filed an dispute with Chime stated would take 10 days to find an resolution. Received an letter stated that upon investigation that no wrong was found with the transactions.
Upon receiving the letter called to speak with rep from Chime to get information about next steps and they stated to call the car loan company and have them send in a letter stating that the two tranactions were not listed on my account. Felt like I doing there job for them but I still went ahead and called the company. Spoke with supervisor from the car loan company and she told me no one from Chime Bank called regarding my account. I find this not acceptable how can you investigate transactions when you didn't even call the merchant.
Filed an rebuttal with the bank and was still denied. You only communicate via email with the support and dispute department. Asked for an detailed report of how the investigation was conducted without calling the merchant and got no answers. I have the app downloaded on my phone and noticed that the transactions dates were changed to make it look like they all occured on the same day instead of two. Brung this up to the rep and stated the system create the statements but luckily I printed out my stated prior for my record before the date was changed. They could not explain why the system and an statement printed from the same system was changed. Then the time that the system is listing is showing transactions at 4am in the morning when they open at roughly 9am. I will never conduct business with this bank they take your money and want you to do there job and still not give your money bank. Stay away from this prepaid card if I know what I know now would have opened account with actually bank.