- Report: #1416632
Complaint Review: CheapTickets - Honolulu Hawaii
Reported By:
Ms. ASM -
Inglewood, California, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
CheapTickets
none listed Honolulu, none Hawaii, United States
Phone:
844 803-5582
Web:
https://www.cheaptickets.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
CheapTickets cheaptickets.com Refuse to allow change to ticket, refund money or provide a credit although travel protection was purchased with the ticket Honolulu Hawaii
I purchased two tickets for my parent to travel one month in advance and found it necessary to change my parent's travel date so that other family member could be available to assist. I purchased travel protection at the same time the tickets were purchased. I notified cheap tickets and explained that I needed to change the tickets to a later travel date. The customer service rep, "Louie" informed me that the ticket was "economy, non refundable, non changeable, and non transferable". I informed her that I purchased travel protection. She tells me that I must contact the Travel Guard (travel protection component) "and ask them if I can get a refund".
I informed her that this should not be necessary because I purchased it through them (cheaptickets) and that they should also know the products they are selling. I also informed her that the entire purpose of travel protection is to be able to make changes should unforseen issues arise. She informed me the airline (for one ticket) would charge me $200.00 to change the ticket. She recommended I call the airlines directly. I called United Airlines and informed them of the issue, the rep from the airline stated the same the ticket is non-refunable and non transferable and proceded to charge me for another ticket. Again I explained I had travel protection so therefore I should be able to change the ticket and pay the additonal funds that usually accompany a change, not purchase a entire new ticket. She informed me that the travel protection (Travel Guard) was "Only for 24 hours after purchasing the ticket and that this time had passed" REALLY?!! Who purchases travel protection for one day? There was no written policy, instruction ect.... that said any of this.
Cheap tickets and the fake travel protection company (Travel Guard) should all be part of a class action law suite. Cheaptickes at one time was very good but know went totally down the drean.
