- Report: #869019
Complaint Review: cheapcruises.com - Wilmington Maine
Reported By:
furiousd -
Wilmington, North Carolina, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
cheapcruises.com
100 Fordham Road, Bldg. C, 2nd Floor Wilmington, 01887 Maine, United States of America
Phone:
800-972-SHIP
Web:
Categories:
Business Rating:
(0)
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cheapcruises.com Scammed us for over $200, and practice deception Wilmington, Maine
I want to preface this entire situation by stating, two college educated adults, who by no means are new to online purchases, were both deceived by this shady business.
Have you ever heard of cheapcruises.com? Well, we haven't either. We decided to use this company because their prices seemed to be the lowest. We called to place an order for our cruise by phone. The help was friendly, but not knowledgeable; this was a red flag that we should not have ignored.
After 45+ minutes on speaker phone with our "travel agent" we thought that we all agreed to a certain price, and incentives. When we received our confirmation the next day by email, our onboard credits didn't show up. When we called to ask about them, we were lied to, treated poorly, and pretty much "sorry about your luck". Cheapcruises stated that, "they would have to listen to the private audio tapes" to verify that we were told that there was a promise for such credits.
We called back and spoke to another agent that told us, "these misunderstandings happen daily, and they have very confusing contracts and fine print that really need to be read carefully. Other reputable companies state that they have 100%, or even 110% low price guarantee, this company does not boast any of such thing. They tell you what you want to hear, sign you up, then you have little to no recourse later after the purchase has been made.
The bottom line is, this company practices on deception. DO NOT trust what you think you read, or what you are told. Stick with other reputable companies that provide these services. We could have gotten the same deal with the cruise liners themselves, and not had this bad energy.
Have you ever heard of cheapcruises.com? Well, we haven't either. We decided to use this company because their prices seemed to be the lowest. We called to place an order for our cruise by phone. The help was friendly, but not knowledgeable; this was a red flag that we should not have ignored.
After 45+ minutes on speaker phone with our "travel agent" we thought that we all agreed to a certain price, and incentives. When we received our confirmation the next day by email, our onboard credits didn't show up. When we called to ask about them, we were lied to, treated poorly, and pretty much "sorry about your luck". Cheapcruises stated that, "they would have to listen to the private audio tapes" to verify that we were told that there was a promise for such credits.
We called back and spoke to another agent that told us, "these misunderstandings happen daily, and they have very confusing contracts and fine print that really need to be read carefully. Other reputable companies state that they have 100%, or even 110% low price guarantee, this company does not boast any of such thing. They tell you what you want to hear, sign you up, then you have little to no recourse later after the purchase has been made.
The bottom line is, this company practices on deception. DO NOT trust what you think you read, or what you are told. Stick with other reputable companies that provide these services. We could have gotten the same deal with the cruise liners themselves, and not had this bad energy.
2 Updates & Rebuttals
plundered spoiler
Minneapolis,United States of America
cheapcruises.com is a ripoff, Nationwide
#2Consumer Comment
Wed, February 17, 2016
I also had a bad experience while booking thru Cheapcruises.com.......after making our reservations, i realized the next day that cheapcruises slipped into the contract an insurance policy for $80 per person.i called immediately to have it removed, as we were not leaving in over a month....they flatly denied this request ...after a heated discussion i realized my efforts were fruitless........I brought 3 other family members on their 1st time cruise and requested that our balconies be as near as possible and they responded by saying that it would not be a problem.....However i believe out of vindictiveness from our heated discussion that our cabins were as far as apart as you could get....My wife and i were on deck 9, two rooms front the front of the ship, directly under the bridge.My Mom and sister were on deck 10, two rooms from the rear of the ship.......these rooms appear to be smaller and the balcony is definitely smaller and in my opinion the worst balcony rooms on the ship.....like i said, i believe cheapcruises was vindictive in the placement of our cabins, and may have requested these because of my stand on the insurance policy........I WILL NEVER USE CHEAPCRUISES.COM AGAIN !!!!!,,,,,
Operations Manager
Altamonte Springs,Florida,
United States of America
Cheapcruises.com
#3UPDATE Employee
Tue, April 24, 2012
Cheapcruises.com sincerely appreciates all feedback we receive on our products and services. We are grateful for our customers who take the time to tell us how to we can better serve them. It must have been terribly frustrating for this customer to realize that the onboard credits they were expecting did not post to their invoice as expected. In some cases, these credits do not get posted to the reservation due to a system issue. In these situations, where the customer is eligible for these benefits, we actually audit the onboard credits due then we enter them manually into the reservation for our passengers to enjoy. Indeed, all of our calls are recorded for quality assurance purposes and in the event there are any service issues, we are able to address and rectify them immediately. We ensure we are delivering nothing less than superior service to our customers every time. Please know that we strive to provide exceptional service to every customer we have the pleasure of booking a cruise vacation for. Cheapcruises.coms mission is to provide a remarkable experience for all of our customers. In turn, we would like the opportunity to hear from this customer in order to determine if we can do anything else to make them feel satisfied with their choice to use our company for their cruise vacation needs.
Sincerely,
Cassandra Holland
[email protected]
Operations Manager
Cheapcruises.com
