- Report: #1475683
Complaint Review: Charter Spectrum - St. Louis MO
Reported By:
Jonathan -
Wausau, Wisconsin, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Charter Spectrum
12405 Powerscourt Dr. St. Louis, 63131 MO, United States
Phone:
314-965-0555
Web:
https://mobile.spectrum.com/
Categories:
Business Rating:
(0)
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Charter Spectrum spectrum mobile charter spectrum Charge 35.00 restock fee on services that never worked. St. Louis MO
Where to start on this nightmare? I signed up with Spectrum Movile going from Verizon and porting my number over for the New Samsung Galaxy S10+ model. I have had nothing but dropped calls and total data loss while on calls lasting 2-4min max.
I feel as if they are draging this out to go past the 30 day window for return. I have contacted customer support numerous times, contacted tech support numerous times, told that they would open an rma ticket to get me a new device with nothing ever coming of it.
Every time I call back to see where the process was at was told no one opened a ticket and this happened 3-4 times and finally I just gave up and let them know I would have to return the defective device and was told that I would be charged a restock fee. Huh? For services that do not work?
So far I have been charged not only for the cost of the inital transaction and shipping but also for unlimited month which also I was never able to use. This is unacceptable. I am now thinking of ending all of my services with Spectrum. This has left a sour taste in my mouth.
