Complaint Review: Channel Advisor - Morrisville Florida

Channel Advisor called us for 36 months and we Buy DMi Inc. decided to give them a shot. They made us many promises and claims that were never upheld. We also extended several chances to Channel Advisor to uphold good ethical business practices and stay true to the words of what we were sold. Salesman Sean Droese and his sales team states that if you are not happy with our service you can cancel anytime. When we canceled due to Channel Advisor's inability to perform professional advertising duties they initiated a $52,426.67 debt collection through Transworld Systems Inc. Transworld Systems Inc. Andrew Hardin advised us to settle. We disputed the debt with Channel Advisor and Transworld Inc. backed up by email correspondence and chronological dates summarizing all email correspondence. We are waiting for a response from Transworld who works directly for Channel Advisor. 1) Channel Advisor could not provide a valid tracking pixel that would allow for accurate clicks and sales reporting. This was a two month process while Channel Advisor collected $10,000. This was a simple process that was a two month complication that was a waste of time, money, and resources. 2) We were promised we would have a report which would include products that were advertised and clicked on that did not convert to online sales. This report would help BuyDMi.com identify product or website issues allowing us to make proper adjustments. This never happened. 3) We were promised that if a specific item was searched for and clicked on multiple times without conversion to sales that item would be excluded from advertising so we did not continue to spend money advertising it. This never happened. 4) The sales team stated that Channel Advisor had a state of the art software system that can determine product runs without conversions. Not true. 5)We were promised accurate reporting with real data. We received reports with just zeros. Reporting was inconclusive. 5) When we finally received a report Channel Advisor felt was valid they claimed our existing business as their own.

4/15/2015 Buy DMi Inc. signed a contract with Channel Advisor to advertise our product based webstore.

4/22/2015 Buy DMi Inc. emailed Channel Advisor as we did not have a valid tracking pixel used for creating reports and sales.

4/27/2015 Buy DMi Inc.  emailed Channel Advisor as we still did not have a valid tracking pixel.

4/28/2015 Buy DMi Inc.  emailed again asking for additional tracking pixel support.

4/29/2015 Buy DMi Inc.  received support from Channel Advisor advising us to use a link on their website. The link provided tracking pixel information that was out of date to our current webstore.

4/29/2015 Channel Advisor confirms that their link provided to us is incomplete information and they apologize for any confusion.

4/30/2015 Channel Advisor sends us new links to assist us with implementation of a tracking pixel.

5/01/2015 With Channel Advisor’s tracking pixel implemented, Channel Advisor has all the information needed to track clicks and sales from our webstore.

5/04/2015 Channel Advisor runs test orders through BuyDMi.com and finds that the tracking pixel provided by Channel Advisor does not work.

05/06/2015 Channel Advisor attempts to makes changes to the code of the tracking pixel.

05/08/2015 Buy DMi Inc. submits a formal written complaint to Channel Advisor as there was not a solution to track clicks and sales provided by Channel Advisor’s advertising team.

5/11/2015 Channel Advisor responds that they are still trying to fix the tracking pixel.

5/15/2015 Channel Advisor sends us an altered tracking pixel and again the tracking for test clicks and sales fail.

5/26/2015 Channel Advisor goes live with advertising our product based webstore.

06/02/2015 We reiterate from the initial sales process to Channel Advisor that we need to know where all clicks on our webstore are going so we can determine if any changes to the webstore or an individual product need to be made.

6/07/2015 Channel Advisor sends us our first click and sales report followed up with a sales meeting. This report is inconclusive and did not offer the information that we required. This report did not offer information on what item was clicked on, reported existing Buy DMi Inc. business as their own, and enough information to determine why customers leave BuyDMi.com without purchasing. We were very disappointed in the report that we received and stress this to Channel Advisor.

06/14/2015 We receive a second report that again is inconclusive. Again this report did not offer the information that we required.

06/17/2015 We stress our frustrations via email and demand that Channel Advisor compensate us or terminate the contract.

6/24/2015 We did not receive a written response with the compensation or termination request. Again the same weekly inconclusive sales report and meeting is scheduled.

07/06/2015 We received a call from sales executive Sean Durosey. He states that things have gone sideways.