- Report: #1429023
Complaint Review: Century Diamond - Los Angeles California
Reported By:
Janeth -
Lithia, Florida, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Century Diamond
650 South Hill Street. Suite #713-B Los Angeles, 90014 California, United States
Phone:
(800) 937 - 0377
Web:
http://www.centurydiamonds.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Century Diamond Buyer Beware, Dishonest Company with Horrendous Customer Service Los Angeles California
Stay away from this company if you value your hard earned cash. I ordered a diamond stud earrings set back on Dec 6th. Got a clarity two levels down from advertised. They explained it was the fact that my appraiser is GIA and they had different standards. One of the diamonds had a massive inclusion resembling a spider you could see it with the naked eye, so I sent it back, I was reassured that if I wasn't happy with the second set I could return and get a refund.
Well, the second set I ordered was a 2.75 carat set paying over $8k and got a 2 carat set! They tried to blame it on the fact appraiser was not getting stone off of setting but it is impossible for .75 carats to be hidden on a setting! I have sent them 5 emails, called 6 times to try to get a refund and I am still waiting for their manager Mike to call me. They are trying to say I am not legible for a refund because my original order was dated Dec 6th...I call to let them know if the situation just 5 days from the time they delivered the second set. You are better of going to a store. It is too risky delaing with this company that is shady to say the least.
