• Report:  #759

Complaint Review: Century 21 North Valley (Tammy & Staff) - AZ Phoenix

Reported By:

Century 21 North Valley (Tammy & Staff)
15620 N. 35th Ave. AZ, 85021 Phoenix, U.S.A.
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My wife and I rented a 2 bedroom apartment from Century 21 North

Valley in Phoenix Arizona. Upon our move in inspection it was

discoverd that:

1. The refrigerator did not work. The Century 21 agent whose name is Tammy said they would have it replaced before the move-in date which was a week away.

2. Also at the same move-in inspection it was discoverd the

dishwasher did not work. It too was to be replaced before mone-in.

3. It was also discovered that the electric trash compactor was

jammed shut and full of old rotten trash. It to would be repaired before move-in.

Well Move-in day arrived and we pulled up the U-Haul packed with

all we owned. We went inside and found that none of the problems

had been fixed. We immediatley called Tammy. She said it would all be taken care of on Monday. O.K Not happy but lets get moved in.

Three months later we were still living out of an ice chest, had no dishwasher and the stink drove us out of the home every time it rained.

We finaly filed a small claims lawsuit aginst Century 21. They

promptly settled. Our agreement was that we would move out not pay the last months rent and they would return our $700.00 in deposits.

They were not to deduct from our deposits any items which had been listed in the lawsuit as needing repair. This list had grown quite exstensive after the first month of living there.

Century 21 would not allow us to be present for the final walk

through inspection. Of course 5 weeks later when we did recieve our deposit check it was for $300.00. Nearly every item in the lawsuit had been deducted for.

I can only say this Century 21 North Valley is the most unethical, unscrupulous company I have ever dealt with. They flat out lie cheat and steal!!

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1 Updates & Rebuttals


Tenants received all monies & let out of lease!!

#2REBUTTAL Owner of company

Tue, August 06, 2002

According to our records, a single woman & two small children resided in the property and were placed in the home by another agent, not me. The refrigerator was looked at & noted that it did need to be replaced in September, 1998 & replaced within a few days through Adasen Dist. The D/W was then replaced towards the end of October 1998 through the same company. In Feb, 1999 the tenant did not pay their rent for reasoning of needed repairs to the trash compactor. The homeowner of the property did allow the tenant & her brother-in-law to have the repair completed. Our office received a bill for a new trash compactor at a cost of over $400. However, after speaking with the company, it was noted that they did not replace the compactor but had only estimated a repair or replacement. The homeowner did decide to proceed with legal action against the tenant for non-payment of rent for Feb, 1999. In court, the tenant and myself signed an agreement to let the tenant vacate the property without further rent charges. However, any damage or cleaning would still be the tenants responsibility. After a walk through inspection upon the tenant vacating, it was noted that the "old" trash compactor was still intact & full of old garbage. The property, which had been painted before her move-in, had several crayola marks, food marks, & three large holes in doors & wall. The blinds had been torn down & the carpets and unit had not been clean. Our office only withheld $202.67 for these issues and returned $422.33 by check #1927. After being harassed by the tenants brother-in-law, the homeowner's son did return this balance to the tenant so that he would discontinue calling our office, his office & harassing all parties involved. The tenants received all of their money & were let out of their lease 4 months early without penalty.

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