#2REBUTTAL Owner of company
Tue, August 06, 2002
According to our records, a single woman & two small children resided in the property and were placed in the home by another agent, not me. The refrigerator was looked at & noted that it did need to be replaced in September, 1998 & replaced within a few days through Adasen Dist. The D/W was then replaced towards the end of October 1998 through the same company. In Feb, 1999 the tenant did not pay their rent for reasoning of needed repairs to the trash compactor. The homeowner of the property did allow the tenant & her brother-in-law to have the repair completed. Our office received a bill for a new trash compactor at a cost of over $400. However, after speaking with the company, it was noted that they did not replace the compactor but had only estimated a repair or replacement. The homeowner did decide to proceed with legal action against the tenant for non-payment of rent for Feb, 1999. In court, the tenant and myself signed an agreement to let the tenant vacate the property without further rent charges. However, any damage or cleaning would still be the tenants responsibility. After a walk through inspection upon the tenant vacating, it was noted that the "old" trash compactor was still intact & full of old garbage. The property, which had been painted before her move-in, had several crayola marks, food marks, & three large holes in doors & wall. The blinds had been torn down & the carpets and unit had not been clean. Our office only withheld $202.67 for these issues and returned $422.33 by check #1927. After being harassed by the tenants brother-in-law, the homeowner's son did return this balance to the tenant so that he would discontinue calling our office, his office & harassing all parties involved. The tenants received all of their money & were let out of their lease 4 months early without penalty.