Complaint Review: Cellular Sales Of Knoxville - wichita falls Texas

Cellular Sales of North Tx is regional Division of Cellular Sales of Knoxville.

Working here requires you to become incorporated, which means you must create your own company costing in TX an average of $400.00. They do this in order to seperate themselves from any legal issues with your employment because they are doing business with your company not you as an employee.
In initial interviews you will be lied to and told you will never make under $4000.00 in a month and its a great deal because you only work when you want to and you pratically make your own schedule.

In reality you are payed on a tier, which will be either tier 1, tier 2, tier 3 or tier 4. Four is the highest tiered pay you can get but you must sell a minimum of 55 phones every month to achieve that pay grade, and you will lose that pay grade if you have any deactivations, and that is the only way you will make more than $4000.00 in a month.

The pay system is set up to insure that Cellular Sales does not take a loss at all. For instance, if someone returns their phone during the first 30 day buyers remorse period the phone then goes to what is called your stat 2's. It is a used phone obviously and is not refurbished in any way, and you are required to sell that phone in the next couple of months as though it is new to a customer or you pay the full retail price for the phone out of your check. For those of you that do not know, even the freebie phone you get with a 2 year contract can cost about $200.00. PDA's can cost up to $800.00.

As for deactivations if anyone just stops paying their bill and is deactivated within the first six months, even if it is the 6th month payment and they deactivate after, you get to pay your commissions back plus the cost of the phone. So you may have been payed $35.00 dollars in commission you are now paying back $230.00. If you are unfortunate enough to have had a number of flakes that just dont pay their bills in one month you may actually owe the company money on your next paycheck.

For you customers think about this for a moment. Cellular Sales (an authorized Verizon Wireless retailer) charges their employees (i.e. businesses they are doing business with) for the equipment when you deactiate in the first 6 month of your contract, and yet you the customer are paying a $175.00 early term fee that is supposed to be there because of the loss the company took on the equipment.

While working there you will be told if you can get the Phone back from a customer that deactivates then they will return the cost of the phone to your next paycheck. This they say because hardly anyone being hit with an early termination fee is going to return the phone they believe they have payed for. In the first and rare instance that a customer did return the phone, they then said "oh no, that is all wrong you just have to find a way to sell the equipment to try and make up for your losses."

Pay tiers are often messed up, in one month two emloyees (business with which they do business) sold 8 phones for one and 10 phones for the other and they were paid tier 4, where as i sold 48 phones and was payed tier 2. There is no recourse for this, when asked why Whit Pfohl or his wife or business partner Jeff will just say I will look into this.

You may find yourself there and making plenty of money for a few months but beware that they are always holding career fairs and are always advertising for new employees, because they are in the practice of flooding the floor. This is a term used for when a business hires on an excessive number of sales representatives to work in their stores. This is based on a magical thinking belief system that states the more sales reps you have then the more sales. This is true if you already have more customers than sales reps can deal with but when you are already fully staffed and have 2 sales reps per shift and each sales rep is struggling to maintain a minimum of $2700.00 per month they will then add more sales reps to the floor until you are making $800.00 to $1200.00 per month no matter how much you may be hustling and trying to contact more customers. This constantly hire new blood is preached by many of todays so called sales gurus trying to sell you their product on how to sell.

Because you are not employed by Cellular Sales you are subject to anything. Harrasment, constant phone messages that will not go away even a year after you have left telling you to pick it up and sling more cellies. up to 22 messages a day. Constant bickering between employees and the threat of being without emplyment at any time just because, no written warnings no verbal warnings no matter how good you are at your job. I had more phone sales than 6 other sales reps and i was let go because
I asked why are we still hiring when we are overstaffed? 

For the customers beware of any special offers that will be credited to your bill, the company tells the 'businesses' that they can waive activation fees or supply the new every 2 credit as a credit to the bill and it will be denied and you will not get the credit and Cellular Sales will not do anything about it.

Do not do business with these people. They encourage their employees to do whatever it takes to make the sale even if it means making promises that con not be kept!

AS for things that go missing? Inventory is done twice a day and scanned into the system, but you can type in numbers that are missing and cant be found. Inventory would be done at the beginning of your shift anything that was missing from that inventory you will be charged for the full retail price not cost as well as the ohter person on your shift. Yes, that is everyone one the shift pays for the missing product full price. in other words, if a charger marked at $34.99 dissappears and there are three of you on a shift each of you pay $34.99 for the missing charger! They actually make money if anyone steals anything! same for phones and any other inventory.

Think about it, Cellular Sales cost on a charger is only aBout $3.00 or less depending on the charger and they make $104.97 if it goes missing, that is one helleva incentive for management to make things go missing isn't it? 

If you choose to work for Cellular Sales, just remember that you were warned... you are not protected by any labor laws and you have no recourse if they just decide to rip you off.