- Report: #1407627
Complaint Review: Cellular Sales in Brookhaven Ms - brookhaven Mississippi
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Cellular Sales in Brookhaven Ms
Brookway BLVD brookhaven, 39601 Mississippi, USA
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Cellular Sales in Brookhaven Ms double charge, rip off and horrible customer service, deceptive, etc brookhaven Mississippi
DO NOT PURCHASE HERE. CELLULAR Sales is not Verizon. They are an authorized dealer. So, when you go into the store to get a new phone, you are being charged 2 activation fees, one from Verizon $40 and selular sales charges their own form of an activation fee 50$. They call it a programming fee. I checked with Verizon corporate, and they don't charge this nor did the customer service folks have any idea what it is for. So, I called cellular sales customer service, in which I had to leave a message. A day later cellular sales customer service calls me back.
I asked her what the additional 50$ charge was for and she said that it was for adding the phone to the account and transferring data. Verizon wireless corporate stores do NOT charge this fee. So I was charges 100 bucks for the "privilege" of purchasing 2 phones from a Verizon Wireless Authorized Dealer. I can tell you this, it would NOT have cost me 100 bucks to drive to the nearest Corporate store nor would it have cost be 100 bucks in shipping for 2 phones to come directly to my house. Not to mention the nearly 3 hours wasted and hours more wasted with customer care and non responsive sales reps
