- Report: #66834
Complaint Review: Cellular One - Oklahoma City Oklahoma
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Cellular One
PO Box 720545 Oklahoma City, 73172 Oklahoma, U.S.A.
Phone:
866-476-2646
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Cellular One Cancellation Policy Oklahoma City Oklahoma
We have two cellular phones with Cellular One. We have had service with them for over five years. Because my husband travels, we needed a nationwide plan. Cellular One has a limited nationwide plan. Cingular Wireless had a better plan. When I tried to cancel service for my husband's cellular phone, they told me it would require a 30 day written notice. We are out of contract. I pointed that out to the representative and he told me it didn't matter that we are no longer obligated to them, they still have to have the 30 day notice. What this essentially means is that they are charging people an extra month's charges when they cancel service.
We are not the only ones to which this has happened. They did the same thing to our friend. It will cost us for one month $75.25 and our friend around $60.00.
M
Kansas City, Missouri
U.S.A.
We are not the only ones to which this has happened. They did the same thing to our friend. It will cost us for one month $75.25 and our friend around $60.00.
M
Kansas City, Missouri
U.S.A.
1 Updates & Rebuttals
Miriam
Oklahoma City,Oklahoma,
U.S.A.
30 Day Notice Truths
#2UPDATE Employee
Tue, October 07, 2003
Dear Consumer, As an employee in the cancellation department, I get a lot of comments about the dreaded "30 day written notice". Although you may have been out of your contract term, it does state in the contract itself, that once you have fufilled your contract term (12, 24, or 36 months), then there is a month to month obligation. Some people opt not to read to terms and condition of the contracts, which turns into a surprise for customers in situations as this. Several years ago, Cellular One updated the contracts to include this information on the front, requiring one's initials to reduce any "surprises". I'm sure that on your final bill, you were not billed for your full monthly service fee, as the final bill is prorated. If you would feel comfortable in sending me your account info, I will take a look at the final bill, and see if there is anything I can do about the final balance. We hate to see a customer of 5 years, as yourself, go, but as a consumer, I understand that you have to find something that is suiting for your communication needs.
