- Report: #1419790
Complaint Review: CBS Interactive ~ CBS All Access Subscription - San Francisco California
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Author Not Confirmed
Why?
CBS Interactive ~ CBS All Access Subscription
San Francisco, California, United States
Web:
www.cbs.com/CBS/All-Access
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CBS Interactive ~ CBS All Access Subscription Charged Multiple Times For Subscription San Francisco California
I signed up for CBS All Access streaming service on November 16th 2017. Because I had an account a year prior I was not given a free week but that was OK. I was charged on 11/16 for $5.99. Then they attempted to charge me AGAIN on 11/16, 11/17, 11/21 and 11/23 all for $5.99 each. I didn't catch this right away as this is a small account that I don't keep a lot of money in. I was successfully charged $5.99 on 11/24. My subscription would have been due to renew on 12/16, which it did for $5.99. They then again attempted to charge me on 12/16, and 12/18 ( even though I canceled before that). When I contacted customer service the first time they told me that don't issue refunds but that they could give me a free month on my account. I declined, and asked again that the extra charges that went through be refunded. I was contacted on 12/28 that they were closing the case since their system shows me only being charged initially on 11/16 - despite the fact that I have provided bank statements and reference numbers to the contrary. They informed me there was nothing they could do for me.
