• Report:  #2024

Complaint Review: Carpetland USA - Nationwide

Reported By:
- Tempe, Arizona,

Carpetland USA
Nationwide, U.S.A.
Tell us has your experience with this business or person been good? What's this?
My experience was with Carpetland, but no matter where you buy carpet, watch out! A current sneaky tactic is to only post the price of the carpet per square foot. This makes any price look low, but remember you have to multiply that by 9 to get the price per square yard. If you are paying more than 25 dollars per square yard of installed carpeting, you are probably paying too much.

My sleazy salesman deliberately entered a wrong (lower) rate on my initial contract and made it look like a computer error. On the final contract, after they came out to measure, magically the higher rate per square foot again appeared. Dont buy the cheap rebond type of pad for the carpet... luckily, I wasnt offered that... a lot of places do sell only rebond.

It looks like old chopped up padding with different colors. Oh, and be sure to measure the area yourself. They overmeasured so much on mine that I ended up with an extra rooms-worth of carpeting! Luckily, my resourceful wife was able to put together the pieces nicely and now she has a carpeted laundry room. Check out Consumer Reports if you want to find some more helpful buying hints and recommendations for good carpets.

1 Updates & Rebuttals


square foot pricing

#2Consumer Suggestion

Thu, February 21, 2002

I am not an employee of carpet land however, I do install carpet and have been in the industry for over 7 years. Square foot pricing is put in view instead of Square yard pricing because it is the law to do so. Every retailer in the country has to do that. As far as extr carpet, carpet is manufactured in 12',13'6",and 15' goods. Depending on what the manufacturer has to offer the estimate has to be made on those numbers. If a room is 14' wide and the manufacturer does not have 15' goods then your retailer has to order extra carpet in order to cover that floor. yes there is waist, we cannot get away from that. If a customer wants more seems then some retailers will cut off some of the carpet but that will not give a good instalation. Less seams are better. Your salesperson should have explained that to you. I am sorry that you are not enjoying you new floor. If you have any other questions feel free to email me at Ejkps@aol. My name is Eric Kuhn. thanx.

Reports & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!