- Report: #561361
Complaint Review: Carpetland USA Rockford/Sycamore Illinois - Sycamore Illinois
Reported By:
Rusty -
Davis Junction, Illinois, U.S.A.
Submitted:
Updated:
-
Author Confirmed
Why?
Carpetland USA Rockford/Sycamore Illinois
Sycamore, 60178 Illinois, United States of America
Phone:
Web:
www.carpetlandusa.com
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Carpetland USA Rockford/Sycamore Illinois, Kevin Roos selling Cheep and defective carpet Sycamore, Illinois
Bought carpet from this store May 2009 and had a very good response from the salesman so my wife and I decided to buy the carpet The 1ST indicator was that the carpet was rejected 3 times from the mill, and this company made up 3 different excuses. The salesman was very upset and tried his hardest and finally got the carpet installed. The installers did shotty work and instead of butting up the corners of the carpet to the corner of the walls, they just rounded the carpet. The next indicator is the owner not responding to the numerous phone calls to correct this problem and they jsu never got back to us.
The other indicator is that the carpet's loop are always being being pulled out of the backing and the glue and this was the reason why it is being rejected in the first place. Everytime we vacuum it pulls out more fibers and the loops. The place where they seemed the 2 pieces together is very noticable and in the middle of the living room. I faxed 4 copied of the same complaint I had because of there shotty office staff always loosing the faxes I had sent to them and there call backs are nonexistant specially from the owner Kevin Roos. Finally we got a person from the mill to inspect our carpet which of all people was an independant conctactor and NOT from the store or the mill and that he only checked the living room and NOT all the places that the carpet was installed.
After asking why he is not inspecting all the room he said there was no need. The inspector "in his report" said that the main wear is because of heavy soil that may be due to the large dogs. We have no large dog or dogs. The testing that this person did was not a way to test and when he verbally told me that there was some problems wrong with this carpet, which totally goes against what he wrote in his report. So he lied in this report. I would highly recommend thinking twice if you decide to buy from this company, you will just as I am now paying the price only after 1 1/2 years later. Not only do they NOT HONOR there warrenty that they state but try and find ways to avoid talking about it. My wife right now is talking to my lawyer as I am writing this Ripoff report. Please take my advise (even though you do not know me) think twice before you but here you will be better off. Thank you
The other indicator is that the carpet's loop are always being being pulled out of the backing and the glue and this was the reason why it is being rejected in the first place. Everytime we vacuum it pulls out more fibers and the loops. The place where they seemed the 2 pieces together is very noticable and in the middle of the living room. I faxed 4 copied of the same complaint I had because of there shotty office staff always loosing the faxes I had sent to them and there call backs are nonexistant specially from the owner Kevin Roos. Finally we got a person from the mill to inspect our carpet which of all people was an independant conctactor and NOT from the store or the mill and that he only checked the living room and NOT all the places that the carpet was installed.
After asking why he is not inspecting all the room he said there was no need. The inspector "in his report" said that the main wear is because of heavy soil that may be due to the large dogs. We have no large dog or dogs. The testing that this person did was not a way to test and when he verbally told me that there was some problems wrong with this carpet, which totally goes against what he wrote in his report. So he lied in this report. I would highly recommend thinking twice if you decide to buy from this company, you will just as I am now paying the price only after 1 1/2 years later. Not only do they NOT HONOR there warrenty that they state but try and find ways to avoid talking about it. My wife right now is talking to my lawyer as I am writing this Ripoff report. Please take my advise (even though you do not know me) think twice before you but here you will be better off. Thank you
3 Updates & Rebuttals
Rockford/Sycamore Carpetland USA
Rockford,Illinois,
United States of America
HERE'S THE FACTS
#2REBUTTAL Owner of company
Sun, February 28, 2010
Carpetland USA, for 45 years, have taken care of our clients above and beyond industry standards.
We do as any corporation does, we follow the guidelines of our maufactures warranties. We have done everything possible to resolve this claim, including pleading with the mill to take care of you, even though it is not a manufacture problem(per the independent inspector's report).
Carpetland did not hire, or pay fro the inspection as you falsely stated in your earlier rebuttal.
We are sorry you are having carpet issues beyond our control. Please do not state accusations that are false and untrue.
If you would like to continue this matter, please have your attorney send us a letter, and we will have our attorney address it.
Once again, we have gone above and beyond industry standards to resolve this claim.
We do appreciate you as well as all of our customers.
Sincerely,
Kevin Rose
Rusty
Davis Junction,Illinois,
U.S.A.
Totally Not True
#3Author of original report
Wed, February 24, 2010
If the owner was to call me and just talk to me specially about the problem I have been having all this would not have happened. To me he is avoiding the situation I have been having. The manufacturer has seen a problem with our carpet and not do to the SO CALLED pets we do not have. Carpetland was the one who hired this so called independant inspector which was paid by Carpetland so there going to say anything that the person who is paid by. Right now I will NEVER goto carpetland again. I am a disabled Veteran who spent 17 years in the US ARMY only to get hurt while serving in IRAQ and spent 2 years of VA Compensation to save the CRAP he sells only to have problems. I paid his company over $4900.00 for the carpet and padding. Carpetland is a total ripoff and if you are buying carpet I really suggest buying from Lonnies Carpetmax.
Rockford/Sycamore Carpetland USA
Rockford,Illinois,
United States of America
response to complaint
#4REBUTTAL Owner of company
Wed, February 24, 2010
Copy of letter, dated Feb. 23, 2010, sent to Mrs. Barnes:
In response to the recent complaint (RR#561361 Rusty), I would like to respond that as the carpet dealer, we do not make the decision if a carpet is holding up to its' warranties or not. We do call the manufacturer. They call an Independent Inspector, and then the case is based off of that report. To my knowledge, there was nothing out of the ordinary on the production of the carpet outside of a normal production date. * Enclosed is the inspection report stating "Heavy soiling and snags most likely due to two large dogs, puppy, or cat." In closing, I would like to say that Carpetland USA would gladly give you a discount on any future purchases. Carpetland USA strives to do everything in our power to make every customer excited with our customer service. Please let us know if there is anything else Carpetland USA can do to help out in this situation. We are happy to do anything in our power.
Sincerely, Kevin Rose, Owner of Rockford and Sycamore Carpetland USA stores
* Note: We have other documents (flooring inspection report and mill report) to submit; however, Ripoff Report has not responded to our phone inquiry asking how the documents can be attached to this rebuttal.
