- Report: #1349054
Complaint Review: Carnival Cruise Line -
Reported By:
anonymous -
NY, New York, United States of America
Submitted:
Updated:
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Author Not Confirmed
Why?
Carnival Cruise Line
USA
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Carnival Cruise Line long lines to get on board, rip off for drinks, internet usage, phone, boring at dinner table, bad food,
I went on a Carnival Cruise and found that I was treated poorly in every way. It took more than several hours to get picked up at the airport by a bus and when we got to the boat we had to wait on line for more than five hours to get our passports looked at etc. They only cared about getting our credit cards and once on board they tried penny pinching us for every thing such as soda, internet use, phone use, drinks, spa, etc so that the cost and taxes doubled what the original charge was. The room was tiny and the boat was rocky and unstable. There was very little time to spend at the islands and it took more than an hour on line to get off boat each morning and more than an hour each way to get back on the boat. They left me in Cayman Islands and I had to pay for a flight back home and missed the balance of my cruise. They left me in a dangerous situation on the island. I feel that the food was bad and that the cruise was crowded with not very classy or nice people. It was very low end. The drinks were a rip off. The shows were bad and there was not much to do in the evenings. The pool was very cold and there was no place to sit as there were so many people trying to sit by the pool and not enough chairs. Make complaints about the cruises and send to consumer affairs and to the better business bureau, and to attorney general.
1 Updates & Rebuttals
Robert
Irvine,California,
USA
Going out on a limb
#2Consumer Comment
Wed, January 11, 2017
I'm going to go out on a limb and figure you have never cruised before. So let me fill you in on a few things.
First Carnival is basically the "budget" cruise line. After all I would bet that a primary reason you picked it was because it was cheaper. Well you get what you pay for and you can't expect a Caviar and Champagne experience on a Two Buck Chuck budget. However, many of your "complaints" are things you experience on every cruise.
Taxes are always disclosed and paid along with your cruise.
With every major cruise line you will pay extra for things such as Soda, Internet, Phone, Spa, as well as specialty restaurants and misc other costs. But this is all disclosed to you when you book a cruise as well as when you are filling out
the check-in paperwork.
Cabins are going to be small unless you want to fork out a small fortune for a suite, especially if you cheap out on an Interior cabin. But again stop me if you heard this before. The room sizes are fully disclosed when you are booking.
As for it being rocky and unstable. Unless you hit rough weather, cruise ships are built for stability. However, again cabin position is going to matter. If you take the "cheaper" cabins near the front or rear of the ship you are going to feel a lot more movement than one near the more desirable(and more expensive) cabins near the center of the ship.
Next, cruise lines will only leave you at a port if you fail to make it back to the ship. Before you leave the ship they make it very clear as to the time you are required to be back. This is done usually through the daily activities listing, signs, as well as announcements. If you fail to make it back, they are NOT going to wait for you. It is also in your contract that you are then responsible for any costs to catch up to the ship or return to the final port.
As for checking-in. I have doubts it happened like you said. IF you arrive during the peak time you may end up waiting a couple hours at most. If you truly arrived there early enough where you were there 5 hours before the cut-off time, you would have been there well before the peak period, actually so early they may not even have check-in open yet. Not sure how long you actually waited at the airport, but again your claim of "several" hours is unlikely. Unless you choose to arrive at such an early time that the shuttles were not running yet.
Perhaps you would like to post specifics. Such as what time you arrived at the airport, what time you were picked up what time you got to the cruise terminal and what time you got on the boat.
While you are at it, how about posting the time you were due back at the boat and what time you showed up.
