- Report: #151853
Complaint Review: CARMAX - Greenville South Carolina
-
Author Confirmed
Why?
CARMAX
2800 Laurens Road Greenville, 29607 South Carolina, U.S.A.
Phone:
864-284-0331
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
CARMAX Ripoff on the spot delivery OR spot delivery SCAM which is ILLEGAL for any Dealership Greenville South Carolina
*Consumer Comment: This is one of the most common scams pulled by car dealers.
*Consumer Comment: Get YOURSELF a lawyer!
*UPDATE EX-employee responds: Financing Issues
*Consumer Comment: Carmax Financing from ex-Carmax employee
*Consumer Comment: Help me understand...
*Consumer Suggestion: A contract is a contract!
*Consumer Comment: Carmax scam???
*Consumer Comment: Carmax scam???
*Consumer Comment: Carmax scam???
*Consumer Comment: Carmax scam???
*Consumer Comment: "victim" - you are placing blame in the wrong direction...
*Consumer Suggestion: Read Your Contract Again.. weasel language in the contract that makes it a conditional sales contract, not an ironclad contract
*Consumer Comment: Very similar thing just happened to us yesterday!
My wife & I had an older car and wanted to get into something newer and more dependable, but not very expensive. So we spent weeks using the Carmax internet site, found several cars in the range we were willing to pay (up to $15,000.00), and eliminated them until we singled out a very nice looking 2000 Buick Le Sabre Limited (pewter color w/tan interior and 38K miles according to their listing).
So, since this car was in Lithia Springs, GA (and the wonderful inspection report we would receive and terms Carmax showed on their site), made us feel very satisfied to move forward and so we did. We decided to pay the $150.00 transfer fee for and request this vehicle to be brought to the nearest Carmax dealership to us, and that was Greenville, SC. We live in Asheville, NC so the next closer Carmax lot would have been nearly 4 hours away as opposed to just 1 hour this way.
After I initially spoke to the salesman long distance, he told me he requested a 125 point Carmax report from Lithia Springs and when it came in he was very satisifed and everything checked out, so he placed order for that car to be delivered to the Greenville, SC location, saying it could take up to 7 days to arrive. He said do not do anything more until he contacts me again.
About a week later, he called me on July 6th, 2005, said vehicle came in and was very nice and in excellent condition and sharp! he said he wanted to process the paperwork for financing right away and so I proceeded to supply him everything he asked for from my self employment plus my wife's employment, plus told him we had a cash downpayment as well as were trading in our old car. This car from Carmax was for sale at $13,998.00. Since we know what the true Blue Book valuation was for thsi car, and Carmax had a "no haggle" policy, we expected there would be a profit locked into this retail price and were acceptable to that.
Well, first he called me back within the hour and said "we have you approved", and had a question for me about our household income, and would call me right back wiht some other details he needed for their lender. When he did call back, he said "I am sorry, our lender does not like to see self employment, and I will have to run this by our other lender".
Well, not happy, I knew my credit score and situation from a divorce 8 years ago and a bankruptcy then (discharged 6 1/2 years ago), but was open from the start with these people about and our current finances and knowing my credit report score being approx. 600 as I had just recently contacted each of the 3 majors to rectify discrepancies on my report before I decided to finance this car. (Last thing me or my wife wanted was someone to shop this loan and have our credit report hit repeatedly). We were assured this was not case with Carmax.
Anyway, this salesman called back about an hour later and yelled "We have your loan approved, though the interest is a little higher than what you were expecting because of your bankruptcy and self employment, and everything is ready & in place! When do you want to come down to do the paperwork?". So of course, since they are open late, my wife & I went down that night after her work ended, and we took everything they told us we needed additionally.
In the time we spent there that night, it was about 8:30pm when we rolled into the dealership. They took our older car for an "inspection" and readied all the other paperwork. When that was done, we all went into salesman's office where he pulled up the Carmax computer screen, showed us the trade-in they were giving us, and proceeded to factor in the transfer cost of $150.00 we spent a week before (dealer documentation prep. fee was $149.00 so basically canceled that figure out), and added our downpayment). it was already late and with an anxious 4 year old we wnated to just get inot the new car and rid of our old car.
Everything went fine it seemed, and my wife called insurance company who then spoke with Carmax salesman to run the VIN #'s and then issue new insurance rider, etc. all by the book. Everything was done, and we went to another office to meet the finance woman who had us sign & initial many documents such as Agreement to provide Physical Damage Insurance, Buyer's Order, Carmax Out-of-State Titling & Registration Procedures, Vehicle Purchase Agreement, Retail Installment Contract, and last but not least, given a Carmax financing sheet showing our first scheduled payment was to be on 8/20/05 in amount of $349.36 to a Americredit Financial Services, Inc. out of Arlington, Texas (lender).
We had to also give them a second check written to NCDMV for taxes & registrtaion for the car to be registered in NC where we lived, so that was like another $500.00. It was about 9:45pm at night by this time, everyone shook our hands & gave us our new keys, and we got a temp. tag on that car and their prep room people washed the outside of the car and had it running by time we went to get inot it, and since it was raining and thundering we got in car, buckled up, and started back for long drive home. This was all on July 6th.
About 3 weeks later, over a weekend, we received several voice messages from a sales manager and then another person from that Carmax dealer, leaving very nice, yet weird messages to the effect "we need to ask you a couple things and need to go over some information about your financng".. We didn't understand what was going on, as by this time, we had already received the new NC registration card for this car.
I also had to have it inspected as well as pass emissions test for NC and stickered for same. We also had our permanent plates installed, and we had paid our new insurnace premium for the increased insurance on that car. So I called on Monday to speak to that sales manager (who was not the salesman who sold us the car). She started to say there was a minor glitch ro somethign with my icome stated and she asked me to fax her some documents.
So I faxed 14 pages from bank statements to 1040's to other documents, and didn't hear back from her. ABout 3-4 days later, she called again later and left mesages, so I called the enxt day. All of a sudden, she started to act "weird" in how she was talkig to me, and it seemed the topic was still related to our financning and I said to her, "We signed all closing documents over 3 weeks ago and have this car registered & insured in NC now and we do not know what you are trying to say?". She then came out and told me, "technically, you really do not have any financnign on that vehicle".
This outraged me to even hear such statement! She then said, "not to worry, we are working with your documents you faxed and all will be fine. Sorry for inconvenience"
So I immediately called the Lender (whom by way I spoke to on 7/12/05 and was told all was verified and enjoy my new purchase from Carmax". The date now was 7/28/05 and when I spoke to lender, they mentioned Carmax told them Iw as on SSI or retired receiving a monthly income of $600.00 as additional income.
This was a lie of course when I heard this and corrected lender. I verified what that $600.00 was and they seemed OK, and told me to send some documents to Carmax, whom in turn would contact them, and correct this little misunderstanding. What did strike me weird then, was lender's statement said the following: "when you drove that car off a Carmax lot, you were technically still in a pre-approval state of financing, and the financing really is not in place, and we have not paid out to Carmax for the car you drove off their lot". Now, I ask, what kind of a stupid, lame brain statement is that to hear from a lender or any professional?
NOBODY in the world (and I have financed 17 vehicles in my lifetime) would ever give you or let you drive away with a new vehicle is financing was not already in place 100% and everything verified, right? So this now really is getting my blood to boil, as we have ahd this car legally registered in State of NC, put on about 800 miles, and are now hearing "technically, there is no lona yet"?? What is going on my wife and I started to scream!
I contacted Martindale-Hubbell legal information site as well as a Class Action America legal resource site and am told we are being used as victims of a scam called "spot delivery scam" and is VERY illegal by any dealership to pull and one of the top 10 scams being orchestrated by dealerships today.
Now so everyone understands, weeks ago, our check to NCDMV for the NC resgitration & taxes has already cleared our bank. The Carmax downpayment check has already cleared. The care in every conceivable way is legally titled and registered in mine & my wife's names and 100% legal. Now we are told "technically there really is no financing in place?" This is nearly 30 days after-the-fact of date we signed all loan and financing documents and given keys to drive away!
I am trying to find anyone who has had similar circumstances pulled on them, as I am awaiting Class Action lawyer to call us back to this, as we are told this has happened before many times, and people, this CANNOT be allowed to occur. Oh yeah, this week alone, my wife & I have now received 25 reject letters from banks & finance companies all related back to that car purchase on July 6th, and so it was evident to us now, Carmax and/or its inside sales & finance people misrepsresented our facts, and situation and lied and shopped our materials so much, that that amount of hits on our credit reports will most certainly drop our scores further!!!
From the lender's statement even it is apparent they lied about our household income and have me as "retired, receiving SSI payments" when I am 20 years too young to retire! I was advsied to watch they do not try to hire someone to try to pick up the car late at night (legally steal the lawyer called it)as part of the scam, and looking at their "Buyer's Orders" documents, state Buyer could be liable for .20/mile accumulated mileage if financing does not go through and car not returned within 5 days!!!
Not only that, but since it was very bad weather the night we left the dealership (July 6th), when we got back home around midnight, we realized the headlamp switch did not turn off. If not for all the sensors on this car, the lights would not have turned off!
The next morning I called the salesman at Carmax, he told me if I could get a replacement switch locally and save driving back down to Greenville, send them the invoice and they would repay that as part of theit 30 day "all inclusive" warranty. So we bought the broken switch at a local Buick dealer for $86.00. installed it very easily, and mailed out copies of the receipt as asked to Carmax.
That was on July 8th, and today, July 30th, after all the recent troubels I am describing about regarding the loan, we still not have been compensated back for having to purchase the switch, as it was apparent, the older switch was basically jammed in so hard it broke internally, and ahd it not been for the rain and late at night, I would have caught that at the delaership before we ever left.
I am so outraged at what has happened now dealing to Carmax, and that we are now out another $86.00 even (which I will sue them for if I have to in small claims court), and am finding out we are victims of some scam that is illegal for any dealership to pull like is apparent right now to us.
I don't know what Carmax and their people did and/or if even that lender is part of something unethiccal, underhanded or illegal, but I will be d**n if we are going to return this car after all we paid and went through to make this legal, only to be called over 3 weeks later "technically there is no loan".
Whatever the problem is and they are now caught with their pants down, that should NOT be any matter to me or my wife, as we did everything right, and either Carmax is going to have to take a hit and/or work out something with this lender to get this off our back and the weird messages left on our phone to cease! We did nothing wrong, and it is very evident, something bad has happened and they are trying to weasle out of it, but it will ot happen to me!
I am contacting both SC & NC State Attorney General's offices to this as well as waiting for attorney to get back Monday, as this cannot be allowed to go on and good people get screwed over, taken advantage of, and be forced to pay 21.5% interest rates on car loan because they say I have a bankruptcy on my report or our credit scores are lower than what they really wanted to see. IT IS A SCAM PEOPLE & VERY ILLEGAL!
Contact me by using the rebuttal box below, as I want to know if anyone else has experienced such behavior with Carmax as we have.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Steve
Asheville, North Carolina
U.S.A.
Click here to read other Rip Off Reports on CarMax
So, since this car was in Lithia Springs, GA (and the wonderful inspection report we would receive and terms Carmax showed on their site), made us feel very satisfied to move forward and so we did. We decided to pay the $150.00 transfer fee for and request this vehicle to be brought to the nearest Carmax dealership to us, and that was Greenville, SC. We live in Asheville, NC so the next closer Carmax lot would have been nearly 4 hours away as opposed to just 1 hour this way.
After I initially spoke to the salesman long distance, he told me he requested a 125 point Carmax report from Lithia Springs and when it came in he was very satisifed and everything checked out, so he placed order for that car to be delivered to the Greenville, SC location, saying it could take up to 7 days to arrive. He said do not do anything more until he contacts me again.
About a week later, he called me on July 6th, 2005, said vehicle came in and was very nice and in excellent condition and sharp! he said he wanted to process the paperwork for financing right away and so I proceeded to supply him everything he asked for from my self employment plus my wife's employment, plus told him we had a cash downpayment as well as were trading in our old car. This car from Carmax was for sale at $13,998.00. Since we know what the true Blue Book valuation was for thsi car, and Carmax had a "no haggle" policy, we expected there would be a profit locked into this retail price and were acceptable to that.
Well, first he called me back within the hour and said "we have you approved", and had a question for me about our household income, and would call me right back wiht some other details he needed for their lender. When he did call back, he said "I am sorry, our lender does not like to see self employment, and I will have to run this by our other lender".
Well, not happy, I knew my credit score and situation from a divorce 8 years ago and a bankruptcy then (discharged 6 1/2 years ago), but was open from the start with these people about and our current finances and knowing my credit report score being approx. 600 as I had just recently contacted each of the 3 majors to rectify discrepancies on my report before I decided to finance this car. (Last thing me or my wife wanted was someone to shop this loan and have our credit report hit repeatedly). We were assured this was not case with Carmax.
Anyway, this salesman called back about an hour later and yelled "We have your loan approved, though the interest is a little higher than what you were expecting because of your bankruptcy and self employment, and everything is ready & in place! When do you want to come down to do the paperwork?". So of course, since they are open late, my wife & I went down that night after her work ended, and we took everything they told us we needed additionally.
In the time we spent there that night, it was about 8:30pm when we rolled into the dealership. They took our older car for an "inspection" and readied all the other paperwork. When that was done, we all went into salesman's office where he pulled up the Carmax computer screen, showed us the trade-in they were giving us, and proceeded to factor in the transfer cost of $150.00 we spent a week before (dealer documentation prep. fee was $149.00 so basically canceled that figure out), and added our downpayment). it was already late and with an anxious 4 year old we wnated to just get inot the new car and rid of our old car.
Everything went fine it seemed, and my wife called insurance company who then spoke with Carmax salesman to run the VIN #'s and then issue new insurance rider, etc. all by the book. Everything was done, and we went to another office to meet the finance woman who had us sign & initial many documents such as Agreement to provide Physical Damage Insurance, Buyer's Order, Carmax Out-of-State Titling & Registration Procedures, Vehicle Purchase Agreement, Retail Installment Contract, and last but not least, given a Carmax financing sheet showing our first scheduled payment was to be on 8/20/05 in amount of $349.36 to a Americredit Financial Services, Inc. out of Arlington, Texas (lender).
We had to also give them a second check written to NCDMV for taxes & registrtaion for the car to be registered in NC where we lived, so that was like another $500.00. It was about 9:45pm at night by this time, everyone shook our hands & gave us our new keys, and we got a temp. tag on that car and their prep room people washed the outside of the car and had it running by time we went to get inot it, and since it was raining and thundering we got in car, buckled up, and started back for long drive home. This was all on July 6th.
About 3 weeks later, over a weekend, we received several voice messages from a sales manager and then another person from that Carmax dealer, leaving very nice, yet weird messages to the effect "we need to ask you a couple things and need to go over some information about your financng".. We didn't understand what was going on, as by this time, we had already received the new NC registration card for this car.
I also had to have it inspected as well as pass emissions test for NC and stickered for same. We also had our permanent plates installed, and we had paid our new insurnace premium for the increased insurance on that car. So I called on Monday to speak to that sales manager (who was not the salesman who sold us the car). She started to say there was a minor glitch ro somethign with my icome stated and she asked me to fax her some documents.
So I faxed 14 pages from bank statements to 1040's to other documents, and didn't hear back from her. ABout 3-4 days later, she called again later and left mesages, so I called the enxt day. All of a sudden, she started to act "weird" in how she was talkig to me, and it seemed the topic was still related to our financning and I said to her, "We signed all closing documents over 3 weeks ago and have this car registered & insured in NC now and we do not know what you are trying to say?". She then came out and told me, "technically, you really do not have any financnign on that vehicle".
This outraged me to even hear such statement! She then said, "not to worry, we are working with your documents you faxed and all will be fine. Sorry for inconvenience"
So I immediately called the Lender (whom by way I spoke to on 7/12/05 and was told all was verified and enjoy my new purchase from Carmax". The date now was 7/28/05 and when I spoke to lender, they mentioned Carmax told them Iw as on SSI or retired receiving a monthly income of $600.00 as additional income.
This was a lie of course when I heard this and corrected lender. I verified what that $600.00 was and they seemed OK, and told me to send some documents to Carmax, whom in turn would contact them, and correct this little misunderstanding. What did strike me weird then, was lender's statement said the following: "when you drove that car off a Carmax lot, you were technically still in a pre-approval state of financing, and the financing really is not in place, and we have not paid out to Carmax for the car you drove off their lot". Now, I ask, what kind of a stupid, lame brain statement is that to hear from a lender or any professional?
NOBODY in the world (and I have financed 17 vehicles in my lifetime) would ever give you or let you drive away with a new vehicle is financing was not already in place 100% and everything verified, right? So this now really is getting my blood to boil, as we have ahd this car legally registered in State of NC, put on about 800 miles, and are now hearing "technically, there is no lona yet"?? What is going on my wife and I started to scream!
I contacted Martindale-Hubbell legal information site as well as a Class Action America legal resource site and am told we are being used as victims of a scam called "spot delivery scam" and is VERY illegal by any dealership to pull and one of the top 10 scams being orchestrated by dealerships today.
Now so everyone understands, weeks ago, our check to NCDMV for the NC resgitration & taxes has already cleared our bank. The Carmax downpayment check has already cleared. The care in every conceivable way is legally titled and registered in mine & my wife's names and 100% legal. Now we are told "technically there really is no financing in place?" This is nearly 30 days after-the-fact of date we signed all loan and financing documents and given keys to drive away!
I am trying to find anyone who has had similar circumstances pulled on them, as I am awaiting Class Action lawyer to call us back to this, as we are told this has happened before many times, and people, this CANNOT be allowed to occur. Oh yeah, this week alone, my wife & I have now received 25 reject letters from banks & finance companies all related back to that car purchase on July 6th, and so it was evident to us now, Carmax and/or its inside sales & finance people misrepsresented our facts, and situation and lied and shopped our materials so much, that that amount of hits on our credit reports will most certainly drop our scores further!!!
From the lender's statement even it is apparent they lied about our household income and have me as "retired, receiving SSI payments" when I am 20 years too young to retire! I was advsied to watch they do not try to hire someone to try to pick up the car late at night (legally steal the lawyer called it)as part of the scam, and looking at their "Buyer's Orders" documents, state Buyer could be liable for .20/mile accumulated mileage if financing does not go through and car not returned within 5 days!!!
Not only that, but since it was very bad weather the night we left the dealership (July 6th), when we got back home around midnight, we realized the headlamp switch did not turn off. If not for all the sensors on this car, the lights would not have turned off!
The next morning I called the salesman at Carmax, he told me if I could get a replacement switch locally and save driving back down to Greenville, send them the invoice and they would repay that as part of theit 30 day "all inclusive" warranty. So we bought the broken switch at a local Buick dealer for $86.00. installed it very easily, and mailed out copies of the receipt as asked to Carmax.
That was on July 8th, and today, July 30th, after all the recent troubels I am describing about regarding the loan, we still not have been compensated back for having to purchase the switch, as it was apparent, the older switch was basically jammed in so hard it broke internally, and ahd it not been for the rain and late at night, I would have caught that at the delaership before we ever left.
I am so outraged at what has happened now dealing to Carmax, and that we are now out another $86.00 even (which I will sue them for if I have to in small claims court), and am finding out we are victims of some scam that is illegal for any dealership to pull like is apparent right now to us.
I don't know what Carmax and their people did and/or if even that lender is part of something unethiccal, underhanded or illegal, but I will be d**n if we are going to return this car after all we paid and went through to make this legal, only to be called over 3 weeks later "technically there is no loan".
Whatever the problem is and they are now caught with their pants down, that should NOT be any matter to me or my wife, as we did everything right, and either Carmax is going to have to take a hit and/or work out something with this lender to get this off our back and the weird messages left on our phone to cease! We did nothing wrong, and it is very evident, something bad has happened and they are trying to weasle out of it, but it will ot happen to me!
I am contacting both SC & NC State Attorney General's offices to this as well as waiting for attorney to get back Monday, as this cannot be allowed to go on and good people get screwed over, taken advantage of, and be forced to pay 21.5% interest rates on car loan because they say I have a bankruptcy on my report or our credit scores are lower than what they really wanted to see. IT IS A SCAM PEOPLE & VERY ILLEGAL!
Contact me by using the rebuttal box below, as I want to know if anyone else has experienced such behavior with Carmax as we have.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Steve
Asheville, North Carolina
U.S.A.
Click here to read other Rip Off Reports on CarMax
13 Updates & Rebuttals
Deb
daniel island,South Carolina,
USA
Very similar thing just happened to us yesterday!
#2Consumer Comment
Tue, September 20, 2016
In Mt. Pleasant Sout Carolina at a Chevy dealer! Only difference was it involved my daughter, a first time car buyer with great credit...they tried to take advantage of her doing exactly the things you describe here. If we were not intimately involved in the process with her they would have successfully taken advantage of her. Now I will spend my day helping her by contacting the SC State Attorney Generals Office...the town Chamber of Commerce, the Better Business Beureau and several local attorneys....and finally, I will employ the power of social media so that everyone has the opportunity to know what this Dealership did to a young first time impressionable car buyer!
Buddy
Eureka,California,
U.S.A.
Read Your Contract Again.. weasel language in the contract that makes it a conditional sales contract, not an ironclad contract
#3Consumer Suggestion
Fri, March 10, 2006
The dealers get away with "spotting" a customer because there is "weasel language" in the contract that makes it a conditional sales contract, not an ironclad contract. I'll bet anything in the small print you will find this "weasel language". The next time you purchase a car, if you don't want to be "spotted",look for this "weasel language". Otherwise, get your own financing in place before you buy a car and you can avoid a mess like this in the future.
Tammy
Highland,Indiana,
U.S.A.
"victim" - you are placing blame in the wrong direction...
#4Consumer Comment
Fri, March 10, 2006
To the victim of this circumstance - Blaming Carmax for your financing woes is equal to blaming the realtor for the bank's handling of your mortgage loan. Carmax is clearly the middle-man in this scenario. Your financing trouble is obviously due to credit history and self-employment - finding a lender that is willing to swallow those issues seems to be the challenge. You could get your financing elsewhere. Carmax is not the financier, they are simply the paper processors. Now, if you had a problem with the car specifically, then you could hold them accountable. Carmax is a wonderful example of used car sales. They operate with strict integrity, excellence in customer service and fairness. Carmax cannot solve all of your worldly issues and will not purport to be able to do so. Get on the horn with some banks and get financing.
A
Bowie,Maryland,
U.S.A.
Carmax scam???
#5Consumer Comment
Tue, February 14, 2006
As sadistic as this may sound, but I very relieved to hear that it wasn't just me that Carmax screwed. We are now in possession of 8 denial letters. All because 1) Carmax sold us the initial death trap, put us in a "loaner" which as I have stated in my report "we have to technically purchase" we have "technically" purchased FIVE vehicles. So Mr. Ex Employee with your flawed systems, why did you leave, and why is such a fortune 100 company for best place work letting such a wonderful asset to their company go. To the Class action, don't invest too much time or money get a lawyer. People trust carmax because of the B S they blow up your behind. Like I said ex car lot sales men with a uniform and the desire to shake your hand a little too much!
A
Bowie,Maryland,
U.S.A.
Carmax scam???
#6Consumer Comment
Tue, February 14, 2006
As sadistic as this may sound, but I very relieved to hear that it wasn't just me that Carmax screwed. We are now in possession of 8 denial letters. All because 1) Carmax sold us the initial death trap, put us in a "loaner" which as I have stated in my report "we have to technically purchase" we have "technically" purchased FIVE vehicles. So Mr. Ex Employee with your flawed systems, why did you leave, and why is such a fortune 100 company for best place work letting such a wonderful asset to their company go. To the Class action, don't invest too much time or money get a lawyer. People trust carmax because of the B S they blow up your behind. Like I said ex car lot sales men with a uniform and the desire to shake your hand a little too much!
A
Bowie,Maryland,
U.S.A.
Carmax scam???
#7Consumer Comment
Tue, February 14, 2006
As sadistic as this may sound, but I very relieved to hear that it wasn't just me that Carmax screwed. We are now in possession of 8 denial letters. All because 1) Carmax sold us the initial death trap, put us in a "loaner" which as I have stated in my report "we have to technically purchase" we have "technically" purchased FIVE vehicles. So Mr. Ex Employee with your flawed systems, why did you leave, and why is such a fortune 100 company for best place work letting such a wonderful asset to their company go. To the Class action, don't invest too much time or money get a lawyer. People trust carmax because of the B S they blow up your behind. Like I said ex car lot sales men with a uniform and the desire to shake your hand a little too much!
A
Bowie,Maryland,
U.S.A.
Carmax scam???
#8Consumer Comment
Tue, February 14, 2006
As sadistic as this may sound, but I very relieved to hear that it wasn't just me that Carmax screwed. We are now in possession of 8 denial letters. All because 1) Carmax sold us the initial death trap, put us in a "loaner" which as I have stated in my report "we have to technically purchase" we have "technically" purchased FIVE vehicles. So Mr. Ex Employee with your flawed systems, why did you leave, and why is such a fortune 100 company for best place work letting such a wonderful asset to their company go. To the Class action, don't invest too much time or money get a lawyer. People trust carmax because of the B S they blow up your behind. Like I said ex car lot sales men with a uniform and the desire to shake your hand a little too much!
Steve
Bradenton,Florida,
U.S.A.
A contract is a contract!
#9Consumer Suggestion
Mon, February 13, 2006
If the dealership presents the buyer with a contract that states the interest rate, etc.. and name of the lender, AND releases the vehicle, THE DEAL IS DONE! If this all happens, and the deal is not really done, someone other than the customer needs to make it right. If the lender sends an approval to the dealer, that is on them. They just need to eat it and live up to the deal. File a claim for losses against the dealer's bond, and let the bonding company know the dealership is operating in an unethical and posibly illegal nature. Also file a complaint against the dealer's license. Definately file a lawsuit. Also include the lender in some unethical lending practices complaints. It is not the customer's problem if there are flaws in the lender's approval process. An approval needs to be rock solid once offered. Most of the cases however are the scam being run by the dealer. They put the anticipated terms on a "contract" in hopes it will come back good just to roll the vehicle. This is a very common scam. This allows them to meet a deadline on a sales quota, and allows them to quickly dispose of your trade so they can trap you in the deal when they come back on you with new terms.
Matthew
Greenville,South Carolina,
U.S.A.
Help me understand...
#10Consumer Comment
Sun, February 12, 2006
I have worked extensively in the auto finance business and am very familiar with the scam you refrence. It sounds like you may be confusing the facts of your situation with the scam you refrence. Every auto loan I have ever processed is based on the credit application being accurate. It takes the lenders considerable time to verify employment (usually by phone), residence, interview the customer over the phone, etc. If the application is inaccurate or if the lender is having trouble verifying an aspect of the application then you can expect to experience the follow up you received. This is much different that when a dealership rolls a vehicle without having an approval at all. Typicly when this happens the dealer assumes a rate based on the info he sees on your bureau, and hopes to get you approved the next business day. Then if they get a different approval they tell you about it days down the road and make you come in and sign new paperwork. It doesn't sound like your rate changed in this process, only that the lender needed to verify your income. Did your actual interest rate change? I also find it curious that you claim you were forced to pay the 22% rate. Surely you knew the rate of your loan when you signed the paperwork, right? It is required by law that the rate be typed in bold on the retail installment contract. I have actually done business with carmax and I did not like my rate either, so I took advantage of their offer to bring in a check from my credit union within 3 business days and I paid no interest or additional fees during that time. The first higher rate loan was never reported to the bureaus and I simply made the lower payment to my credit union. If you are still paying the 22% rate you may want to cosider refinancing. Good Luck.
Steve
Asheville,North Carolina,
U.S.A.
Carmax Financing from ex-Carmax employee
#11Consumer Comment
Thu, November 03, 2005
With all due respect your politically correct responses to the names or positions of the people we dealt with is not really appreciated. Regardless what you say, I know what we have dealt with and investigated throughout all this ordeal, and either you are still involved with Carmax or trying to say nice things to cover for their ineptness in my opinion.. This scam was also revealed in a live televised radio program too with all our documentation in order and if you would like to speak directly with that shows' host, he has over 30 years in car dealerships and now is a consumers' advocate for such car dealership scams involving tricky and manipulative financning deals all in the name of making money at any expense and at the customer's expense if they can get away with it. Regardless what you say, we know what our credit report shows, and to say a lowely salesman is responsible for Carmax financing is stupid! Does this mean, if this happens to others (and Carmax caught) then the salesman is always used as the fall guy so higher ups stay clear and blame the low man on the totem pole? It sure seems to.. I and my wife have tried to deal with Corp. legal department too in Glen Allen, VA over this, and they are a pack of idiots as well trying manipulative tactics and time wasting actions to try to discourage us and tire us out by frustration. Just how stupid do these corp. execs and their legal peopel think the general public is after so much corruption and scamming going on at the public's expense for years? The people of this nation are getting fed up and tired of this legal BS and tactics they try to use to skirt out of a scam they were caught in and try to scare us because we are one, and they are a multi-billion dollar enterprise. Do you think I would waste my time and hours of investigations and research just to blow my mouth, when this s**t happened to me and my wife and we have the documentation, and phone records, and files here to prove what we have stated???? Why does Carmax act like saints, and moreover, why does Americredit act like they do and refute what Carmax is saying?? They both have been caught in LIES and they both have covered for each other we have found.. Sir, you cannot be a man of moral character or good character if you are involved with either of these busiensses or anything in the auto industry to be hoenst. It is sickening what we and the consumer advocate show found out about how we were handled by Carmax (and others) and we have said nothing but the actual truth all the way!!! NOTICE how Carmax or their legal people NEVER have responded to our experiences posted in here?? Enough of this s**t gets out, and this wonderful saint of a national dealership group and its public traded stock will be destroyed because of their business tactics and the damage them and Americredit as well, have caused us and I am sure many other people. Hell, not even a simple "We are Sorry" from Carmax Corp. legal dept. after all the many dozens of docuemnts we have supplied then NOTARIZED in fact... When I was in business, we NEVER treated people in this manner, but it seems to be all too common in today's corps. and the greed and schemes those at the tops seem to condone unitl something goes wrong- then they blame someone like a lowely salesman for financing problems...
Bryan
Orlando,Florida,
U.S.A.
Financing Issues
#12UPDATE EX-employee responds
Wed, November 02, 2005
As a former employee, I have seen what you are describing. It is NOT a scam however. The fast ONLINE financing you recieved is sent to as many as 2-8 lenders. Many of the responses to those credit applications are system responses. Meaning that a person doesnt actually review your application. Americredit's system has flaws in it. Sometimes you don't recieve the correct rate required by law or by that companies policies. Most of the time this error is in your favor as you'll get a slightly lower interest rate and payment, but sometimes it will work against you. This is not an error on Carmax's side, it is on the lender's and Carmax is not to blame. The lender sent the ok to tender the deal to Carmax, who sold you the car. Days later the lender contacted Carmax with a "we screwed up, fix it". Also, a couple minor notes on Carmax. The "finance women" you talked to is a "Business Office Associate" who has NOTHING to do with financing. They only prepare and deliver paperwork. The sales manager only interacts with the bank if stipulations were involved (which sounds like they were). Your actual financial person is the sales associate who sold you the car.
Timothy
Valparaiso,Indiana,
U.S.A.
Get YOURSELF a lawyer!
#13Consumer Comment
Thu, September 15, 2005
Steve, you need to stop worrying about a class action suit and get your own lawyer. Your issues are not going to get straightened out by sitting around and waiting for somebodey else to get a lawyer. I don't want to sound harsh. I DO want to see you get this resolved, and, of course, I want to see Carmax have to answer for what they have done to you. But, in all reality, the only way that's going to happen is for you to find yourself a lawyer.
Jonathan
Greensboro,North Carolina,
U.S.A.
This is one of the most common scams pulled by car dealers.
#14Consumer Comment
Sun, July 31, 2005
Tell you your interest rate and everything is good then call you back later to tell you they were wrong its going to be 3 percent higher than they first told you. I have gone through some dealing with carmax now myself look three ads below your ad on this website at Greensboro, NC. Keep it up its very trying I spoke with numerous people until finally their law office called me and obviously didn't like their chances in court. They fully refunded my money. Keep it up it will eventually turn out in your favor fraudulent sales are punishable by punitive damages they will never get that far in court. Also write the Better Business Bureau in Central, VA . I took that route and I also contacted my local News station as they have a reporter that loves to hear things like this its called 2 wants to know on your side. Maybe you have something similar in asheville I'm sorry to hear your problems but they will do everything they can to do you. Just keep it up and keep pressing buttons but all the while keeping your cool and doing your research I used google to death to get my info.
