- Report: #1421191
Complaint Review: CARID - Cranbury New Jersey
Reported By:
Wil -
Winston Salem, North Carolina, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
CARID
1 Corporate Drive Cranbury, 08512 New Jersey, United States
Phone:
609 642 4700
Web:
www.carid.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
CARID Ordered a shift knob and M8 x 1.25 insert adapter. Received the shifter knob and a 5/16-18 adapter. Tried relentlessly to get insert switched. After TWO days they agreed to sell me the correct adapter for $32.25 and gave me a gift certificate for $15.00. They said I would have to pay $16.25 to get the adapter I originally ordered. They sell the adapter on their website for $9.26 ! Cranbury New Jersey
I ordered a MLB shifter knob on the www.carid.com website. The site will not let you add the knob to the cart without selecting an adapter insert. I selected a M8 x 1.25. I received the knob and a 5/16-18 adapter insert. I tried several times chatting with Melissa and Roy to get them to let me exchange the adapter with NO LUCK. I finally called Customer Service and spoke with Liezel who after two days understood their error and issued me a $15.00 gift certificate to cover ordering the correct adapter. She then transferred my call to Thomas in SALES. He said the adapter was $32.25 minus the $15.00 gift certificate, leaving a balance of $16.25 I would have to pay. Of course I refused. He then went on a sell rampage and said I could go ahead and pay the difference and then speak with Liezel about a refund..... I knew at this point I was dealing with crooks and ended the call. Funny enough, I then received a Satisfaction Survey on a Ignacio Sancho - the SALES guy identified himself as Thomas ????
