- Report: #1356738
Complaint Review: Cardinal Moving Systems - Phoenix Arizona
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Cardinal Moving Systems
54 N. 45th Ave. Suite #F, Phoenix, 85043 Arizona, USA
Phone:
8007011887
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Cardinal Moving Systems RIP off Damage and Destroyed over $9,000 worth of items after being late dropping it off Phoenix Arizona
Cardinal contacted my husband and told him that I had chose them to move us to Hawaii. They got our name because I was searching the web for rate to move. I hadn't choose them but because of that lie my husband put down a large non refundable deposit with them.
They gave us a quote that we excepted. When the came to pick up our stuff they told us it was going to be a little bit more that we had more than they thought we did. They needed to call it in and would let know what the total was. They loaded the truck and then told us it was three times what they had quoted us. They knew they had us because everything was already on the truck.
They told us everything would be in Hawaii Feb. 2. We called them on Feb 5th to find out where our items where and they told us that they had until March 5th according to the small date they wrote on the bottom of the contract. We called again on March 7th to find out where everything is and they said it was on a ship making its way over to us. I reminded them that according to the contract it had to be there by March 5th I told them I wanted a discount for being late. I was told that if I didn't pay the full remaining balance they wouldn't leave any of my belongings. Everything finally came on March 10th.
When they started to take items off the truck, every plastic crate was broken, every box was torn and rip up. My table that had been wrap really well had been un-wrapped and scratched. A piece of wood was dented out of the corner. This was a new table worth $4,500 until they got a hold of it. My auto garbage can was missing pieces from the cover. My rainbow vacuum was missing pieces. All of Pampered Chef baking stones were broken. All of my collectable angels were broken. Every box that said fagile look like they threw them around as hard as they could and did as must damage to as possible.
I filed a claim for a little over $9,000 for all the damage they did. They only offered me $149. I refused to except that. They refused to return my calls or emails after that. Then they close the claim saying that I wasn't interested in the claim anymore. Really is that how you run a business???
Do no use this moving company. They do nothing but rip you off and destroy everything. I ordered a truck from Madsen at a later date to move additional items to Hawaii. I paid $10,000.00 less. I moved a whole truck full of items not just half like I did with Cardinal. I didn't have one thing break and it took 4 days not 2 months.
They would only take cash or cashier check so you can't protect yourself in a dispute like you can if you use a credit card. They think of everything to keep you from getting any of your money back.
