- Report: #1341309
Complaint Review: Car MAX - Henderson Nevada
Reported By:
Advocate for minority and limited English speaking females -
Henderson, Nevada, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Car MAX
1000 W. Warm Springs Road Henderson, 89014 Nevada, USA
Phone:
702-454-0283
Web:
www,carmax.com
Categories:
Business Rating:
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Car MAX Brandon Beware of deceptive and misleading practice of minority people who are not legally competent Henderson Nevada
Don't trust these people. They are taking advantage of female minority people who do not understand what they are signing. in our circumstance my wife who has the understanding of the English language at a level of a 6th grade reading skill was asked to sign a legal contract obligating her to a $20,000, 7 year contract with load on's of $1899. She was not given a translator or explained the liability she was about to incur. Misrepresentations and deceptive practices were used to get her to sign the contract for 100% financing. She does not understand interest, TILA or what an $1899 service contract is except they said it is like an extended warranty. IT IS NOT! While I was able to get it cancelled, after I told them she was not legally competent to engage in such a transaction, because of her limited capacity to understand English, and the fact she had had it two days, they offered her no interpreter to explain the complex legal document that an qualified educated person with a college degree would have a hard time understanding, they agreed to cancel the contract. BEWARE they refused to allow me, her husband, to act as her interpreter to read what they were asking her to sign to release the purchase and financing contract, after I just explained to them she is not legally competent to understand her rights. They refused to allow me to even see the document until she signed it. Even threatened to have us removed from the premises when I insisted she had the right to have a interpreter explain what they were having her sign without representation again. IT MADE HERE WAIVE HER RIGHTS TO TAKE ANY ACTIONS AND HOLD HARMLESS THE DEALERSHIP CARMAX FROM THEIR LIES, MISREPRESENTATIONS AND DECEPTIVE PRACTICES THEY USED TO GET HER TO FINANCE $20,000 ON A $10,000 DOLLAR AUTOMOBILE. WELL SHE MAY HAVE WAIVED HER RIGHTS TO GO AFTER THEM BUT SHE HAS THE RIGHT TO FILE A COMPLAIN WITH THE VARIOUS AGENCIES SET UP TO PROTECT CONSUMERS AGAINST THE DECEPTIVE PRACTICES. WHILE I INTEND TO FILE COMPLAINTS WITH DMV , FTC, NEVADA CONSUMER RIGHTS DIVISION OF FRAUD, FOR POSSIBLE MISREPRESENTATION AND POSSIBLE COERCION TO FORCE HERE TO WAIVE HER RIGHTS TO GET OUT OF A CONTRACT SHE WAS NOT GIVEN AN OPPORTUNITY TO UNDERSTAND IN THE FIRST PLACE. I URGE OTHERS IN A SIMILAR SITUATION TO INSIST UPON A INTERPRETER TO EXPLAIN YOUR RIGHTS AS A CONSUMER AND WHAT LIABILITIES YOU ARE INCURRING IF YOU DO NOT UNDERSTAND .
1 Updates & Rebuttals
Tyg
Pahrump,Nevada,
USA
There was a time....
#2General Comment
Sun, December 04, 2016
Firstly, THEY DO NOT HAVE TO PROVIDE AN INTERPRETOR!!!! There was a time when someone wanted to be an American Citizen that THEY had to learn the language!! They had to GO TO SCHOOL just like every American child must. THEY had to learn about Americas history and had to KNOW how to speak. Now, anyone with a dream can crawl,swim, or jump thier way into America. Given this, one can understand WHY they assumed YOUR WIFE was just an American citizen. As far as THEY are concerned YOU show up a few days later with a STORY of how inept your wife is. How many times do YOU think THEY hear some fanciful tale such as the one YOU are telling. If your wife does that bad with the english language then YOU SHOULD HAVE GONE IN WITH HER!!!!! Its YOUR JOB to interpret for HER!!! Or YOU send a family member in with her that can read and speak english BETTER then her. Yes we ALL understand that where you are from was NOT the nicest place to be a citizen, but DO NOT expect sympathy OR that ANYONE is going to go above and beyond for YOU. IF SHE can speak it then that is ALL they are looking at. Im 100% sure that YOUR WIFE didnt go in with a report card explaining her inability to read past a sixth grade level. THAT IS INFORMATION YOU POSSESS!!! To expect that THEY are going to KNOW your wifes failings is a FAILURE on YOUR PART!!!!! Did SHE wear a sign that said "I CANNOT READ!"? If she didnt then YOU are expecting THEM to know more then ANYONE could possibly know. Get over yourself and TEACH HER TO READ BETTER!!!!! This way YOU can avoid the NEXT lawsuit for defamation. Being an immigrant you probably dont understand that YOU cannot place what amounts to LIES on a public forum WITHOUT PAYING THE COSTS OF DOING SO!!! YOU provide ZERO proof of wrongdoing on THIER part. YOU show NO EVIDENCE that would back up YOUR claims of being ripped off. IF a $20,000 lease is so terrible then the FACT that YOU would have to not only pay a lawyer to defend YOU but when YOU LOSE and you will, YOU have to pay ALL of the court costs including THIER LAWYER, its going to end up sending YOU back to YOUR home country. But this is on YOU for failing to send someone with your wife to protect her interests. I fail to understand WHY YOU would expect ANYONE to hire someone that speaks YOUR language. WHY should THEY pay money for YOUR FAILINGS!!! SHE is an adult!! I was reading at five years old so SHE shouldnt have much trouble LEARNING!!!
