- Report: #897987
Complaint Review: Capital One Auto - Internet
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Author Not Confirmed
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Capital One Auto
3905 N. Dallas Pkwy Internet, United States of America
Phone:
Web:
www.capitalone.com
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Capital One Auto Sold car without notification, Internet
Capital One Auto Finance sold my car with out informing me. I was 45 days late on my payment and they started calling my job and cell phone every 15 mins. ( claimed system issues) I surrended but explain to rep that I wanted my car back but I could not take the 2 weeks of harrassing calls to my job and home. (one rep told me to work the street or if i owed my home i should sale it and stay in a homeless shelter, paying capital one was the right thing to do).
Two weeks after they pick up the car in front of my home they sold my car at auction for $4000 and the trade in value $9000. I never received anything and had made 1/3 payment two days before auction. Capital one claim they did not have my address. THEY PICKED MY CAR UP IN FROM OF MY HOME. The towing company knock on my door to get the keys.
capital one is demanding over $10k to settle account. There is a law they states that a creditor must informed the consumer that the vehicle is going to be sold at auction. I was not informed I cant sue but capital one auto can sue me after they broke the law.
Two weeks after they pick up the car in front of my home they sold my car at auction for $4000 and the trade in value $9000. I never received anything and had made 1/3 payment two days before auction. Capital one claim they did not have my address. THEY PICKED MY CAR UP IN FROM OF MY HOME. The towing company knock on my door to get the keys.
capital one is demanding over $10k to settle account. There is a law they states that a creditor must informed the consumer that the vehicle is going to be sold at auction. I was not informed I cant sue but capital one auto can sue me after they broke the law.
3 Updates & Rebuttals
Humanity
Minneapolis,Minnesota,
United States of America
Capital One - more of the same...
#2Consumer Comment
Tue, July 10, 2012
Capital One received billions in bailout money when they needed help. Even if they have paid the money back, they received help. Apparently, when they were not able to meet their commitments it was acceptable to give them a way out. The consumer is not relevant, only greed is deserving of Capital One's time not the consumer.
Capital One is more of the same that think rules do not apply to them. The history of their business practices is despicable. Businesses that are concerned about their reputation should never assume that they are entitled to respect and recognition by default. This has to be earned, the clock is ticking....
The Outlaw Josey Wales
Golden Meadow,United States of America
Jim
Orlando,Florida,
USA
They Were Supposed To Let You Slide, Right?
#4Consumer Comment
Fri, June 15, 2012
You failed to live up to your end of the contract. They did a repo which is their right when it comes to deadbeats. The car is then sold at auction and you pay the difference. Nothing unusal there. If you didn't want a repo then you should have paid on time. They did their part by funding the purchase. Without regard to the excuse, YOU are the one who didn't do their part. End of story. I guess they were supposed to allow you to continue to string them along. You don't want calls...you don't want a repo? Very simple remedy...its called "pay your bills when due". No sympathy here. You failed to perform...they protected themselves. Enjoy walking. And by the way...I don't work for them.
