- Report: #52531
Complaint Review: Capital One Auto Finance - Long Beach California
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Author Not Confirmed
Why?
Capital One Auto Finance
PO Box 93016/2700 W Plano Pkwy Plano Long Beach, 90809 California, U.S.A.
Phone:
800-946-0332
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Capital One Auto Finance Bad Customer Service/Ripoff/Deceptive Practices Long Beach California
I have recently gotten a divorce and my income had dropped. I had asked for a due date change and since my ex-husband had already changed the date they would not change it again. So, now I have to pay late every month.
I was about a month behind when they offered a payment plan. I could pay half each payday. Not only was this a great help I was told I could stay on it as long as I wanted and I would not be charged late charges or have it affect my credit. Well, I eventually found out with each collection call that information was incorrect and everyone had a different answer.
Not only was it affecting my credit, I was assessing late charges, and would only be on the plan for a few months. I wish I could refinance the car through someone else! I hate this company and would not wish anyone to have the problems that I have had!
Crystal
Wichita, Kansas
U.S.A.
I was about a month behind when they offered a payment plan. I could pay half each payday. Not only was this a great help I was told I could stay on it as long as I wanted and I would not be charged late charges or have it affect my credit. Well, I eventually found out with each collection call that information was incorrect and everyone had a different answer.
Not only was it affecting my credit, I was assessing late charges, and would only be on the plan for a few months. I wish I could refinance the car through someone else! I hate this company and would not wish anyone to have the problems that I have had!
Crystal
Wichita, Kansas
U.S.A.
