Complaint Review: Budget - Lexington Kentucky

We were renting one way from Lexington to Louisville. We were on vacation. I originally used my debit card and when the hit me with the credit report, I switched to my credit card. Then my wife started with her platinum card and the refused then as well.

We were renting one way from Lexington to Louisville. We were on vacation. I originally used my debit card and when the hit me with the credit report, I switched to my credit card. Then my wife started with her platinum card and the refused then as well.

We were renting one way from Lexington to Louisville. We were on vacation. I originally used my debit card and when the hit me with the credit report, I switched to my credit card. Then my wife started with her platinum card and the refused then as well.

We were renting one way from Lexington to Louisville. We were on vacation. I originally used my debit card and when the hit me with the credit report, I switched to my credit card. Then my wife started with her platinum card and the refused then as well.

This report just doesn't make sense, and I'll start with the $31.33 for ONE WAY fee you stated. If you're renting a car one way, from Utah (where it appears you live) to Louisville (Kentucky), you are going to pay WAY more than $31.33. Perhaps you meant $31.33 per DAY...but even then, there is usually a hefty "one way" surcharge on rental cars. In other words, you will pay dearly for the convenience of dropping off the car at a location far away from the original rental office. I had a friend rent a car from Dollar one-way from Cincinnati to LAX. While the rate was quite reasonable (something like $18 a day), the "drop off" or "one way" charge was around $900. I imagine that the charge would be comparable since Utah is quite a distance from Kentucky. I think what probably happened is that you tried to rent the car with a debit card, and when they ran it through, realized that you didn't have enough available for the rental fees, plus drop off charge. Now, whether they relayed this information to you or not is unclear. I've never known a rental car company to "run credit" on someone at the counter. The most they can do is run your card and see how much is available on it.

You used the term "Credit card/Debit Card". Which was it? Because they are NOT the same thing, and rental car agencies handle them very different. In that they either will not accept a Debit Card at all, or if they do they treat it like cash. If they treat it like cash they will sometimes run a credit check, although you should be notified somehow. The other question is what type of car did you reserve, and ten end up renting. For how many days? Did the $150 include anything else such as extra insurance, fuel, taxes?

You used the term "Credit card/Debit Card". Which was it? Because they are NOT the same thing, and rental car agencies handle them very different. In that they either will not accept a Debit Card at all, or if they do they treat it like cash. If they treat it like cash they will sometimes run a credit check, although you should be notified somehow. The other question is what type of car did you reserve, and ten end up renting. For how many days? Did the $150 include anything else such as extra insurance, fuel, taxes?

You used the term "Credit card/Debit Card". Which was it? Because they are NOT the same thing, and rental car agencies handle them very different. In that they either will not accept a Debit Card at all, or if they do they treat it like cash. If they treat it like cash they will sometimes run a credit check, although you should be notified somehow. The other question is what type of car did you reserve, and ten end up renting. For how many days? Did the $150 include anything else such as extra insurance, fuel, taxes?

You used the term "Credit card/Debit Card". Which was it? Because they are NOT the same thing, and rental car agencies handle them very different. In that they either will not accept a Debit Card at all, or if they do they treat it like cash. If they treat it like cash they will sometimes run a credit check, although you should be notified somehow. The other question is what type of car did you reserve, and ten end up renting. For how many days? Did the $150 include anything else such as extra insurance, fuel, taxes?