- Report: #296286
Complaint Review: Brinks Home Security - Tucson Arizona
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Brinks Home Security
brinkshomesecurity.com Tucson, 85706 Arizona, U.S.A.
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Brinks Home Security Misrepresented products Tucson Arizona
When we had our service set up we had paid the extra money to have "pet friendly" motion sensors installed. a few days later we started getting false alarms due to our cats setting these "pet friendly" alarms off. after the third or fourth false alarm i called to ask about these sensors. The lady on the phone said that the sensors are mainly for dogs and not cats.
We now have to resort to locking our cats in a room while we are not home just to have our sensors on. My most recent encounter with calling the customer service was a suggestion to turn off the sensors when my alarm is on. That seems to defeat the purpose of having motion sensors if i am not even using them.
Mike
tucson, Arizona
U.S.A.
We now have to resort to locking our cats in a room while we are not home just to have our sensors on. My most recent encounter with calling the customer service was a suggestion to turn off the sensors when my alarm is on. That seems to defeat the purpose of having motion sensors if i am not even using them.
Mike
tucson, Arizona
U.S.A.
1 Updates & Rebuttals
broadviewtech
shreveport,Louisiana,
USA
pets and alarms
#2REBUTTAL Owner of company
Sat, October 03, 2009
i find this astounding as a technition the sensors that any alarm company uses is not like a human eye ball it can not tell the diffrance between a person and an animal so if u have pet speciclly caats witch tend to move around alot than the only resolution is confine them to a part of the house where the motion can not see it so it comes to a decision whats more important the animals comphert (during the time youre gone)or the safty of youre home
