I ordered a $1700 gown from the Las Vegas store. I am nearly 6ft tall and was assured that the gown could be ordered with my hollow to hem measurements so the waist would fit properly.
I live in Ohio and was not able to try the dress on before it was shipped to me, however I was assured again over the phone that it had been made with my hollow to hem measurements. The dress came in with only extra length added to the bottom. The waist of the dress falls 2 inches short of my natural waist line. I look like I have a tiny body and extremely long legs.
After the dress was shipped to me the manager in Las Vegas, Kate Barrett, told me that the dress was not available in hollow to hem. I was told that it was available and had been ordered that way on 3 different occasions.
I have since checked with other outlets that carry the couture line of Demetrios and they tell me that I can order the dress hollow to hem. Kate Barrett will not reorder the dress properly or allow me to return it. Now what am I supposed to do with a $1700 dress that cannot be altered?