;
  • Report:  #782612

Complaint Review: Brands on Sale - Internet Internet

Reported By:
David - Columbus, Ohio, United States of America
Submitted:
Updated:

Brands on Sale
16706 Edwards Rd, Cerritos, CA Internet, Internet, United States of America
Phone:
Web:
www.brandsonsale.com
Categories:
Tell us has your experience with this business or person been good? What's this?
This company will rip you off and not think twice about it!  I ordered a kangaroo halloween costume for my 6 month old daughter.  The size of the costume online said 'infant 6-12 months' but when I received the costume the tag said 'small'.  The costume might have been able to fit a 3 year old.  It was huge! The head piece fit my head very well and I'm 6'5" and 215 pounds.

Upon calling customer service I was told that I could return the product and pay for shipping along with a 25% restocking fee.  This was my only option as they don't actually carry any smaller sizes.  What a scam, they sent me a product I didn't order and wanted me to pay them to take it back.  I was informed that they advertise the product how the manufacturer advertises it to them.  This made no sense to me as the tag had no mention of infant or 6-12 months...only small and even if the manufacturer advertised it as such I feel Brands on Sale should bear responsibility for the advertisement of the product as they are the retailer.

The customer service agent suggested that if I didn't want to pay the restock fee that I might want to try selling the costume on ebay!  She was dead serious and thought that this might be a good alternative for me.


Reports & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
//