- Report: #1435822
Complaint Review: Boost Mobile - Providence Rhode Island
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Boost Mobile
Providence, Rhode Island, United States
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Boost Mobile Opened a new account with boost mobile. Had active for less than 5 days and refuse to prorate the monthly charge and give me my money back. Providence Rhode Island
On Sat March 17, 2018 my husband and I decided to go to boost mobile and see if we can save a few dollars on our monthly cell phone bill. After being there for 2-3 hours we decided to have our exaisting cell numbers ported out from our exsisting carrier over to boost and PAID for a month worth of service ahead of time which is required at time of sign up. We left the store feeling less than confident that we made a good decision but took the benefit of the doubt and at least give it a try. After only 2 days we knew we had made a horrible mistake. The phones were horrible the service lagged and the customer service wasn’t exactly all that friendly. So day 4/5 of being a new boost cust we go back to our previous service provider and get our numbers ported back over.
Upon calling boost customer service, aside from not being able to speak to someone whose SPEAKS CLEAR ENGLISH, the gentleman proceeds to tell me that "because we didn’t say that we want to cancel our account we are not eligible to receive money back” lol WHAT?! When I call to have my number PORTED OUT TO ANOTHER PROVIDER that is me saying I am canceling my account. Once I made it clear to him that "porting out our numbers is in fact canceling the account (by the way that is how it is stated in Boost Mobile’s terms and conditions) he the proceeds to tell me that they don’t pro rate monthly charges and that by agreeing to the contract (which doesn’t exist either) I am saying that Boost can keep all and any monies given to them. That is sealing......if I pay you money for a service and feel that the service you are providing is not what you claim it to be and come back less than a week later to cancel it I should only be charged for what I used. I paid for a month long service and only stayed 4/5 days and because the service is HORRIBLE I am entitled to what I was promised and surely never received....good service. Good service is not something that they can provide so I am entitled to my money back and because I didn’t say in the exact words "I want to cancel my account” but canceled my account by porting out my number and in a way that any idiot can understand that is the reason why I am not entitled to getting my money back.
