- Report: #5709
Complaint Review: BMG Music Service - Nationwide
-
Author Not Confirmed
Why?
BMG Music Service
Mail order catalog Nationwide, U.S.A.
Phone:
317-692-9200
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
BMG Misic Service ripoff needs to be exposed
I joined this BMG Music Service by mail and they offered me free CDs and all I had to do is buy one CD with in a certain time frame which I did. Well, I sent in my check and it took them almost two months to cash it and after they did I received a letter that I had not paid for my last CD and that my account with them was seriously past due.
I responded telling them that I had paid my bill and to re-check their records. I received three more letters which the third contained a threatening statement that they were sending my account into collections if I did not send them a check imediately.
I had to call them which is a toll number to discuss my account and they told me that I had to contact my bank and get the records of my past checks and proove that I had paid them. I did do this and sent them the information but it cost me money and time to research this information and send it to them.
I don't think they treated me fairly by having me proove that I had paid them when they already had my money and in addition having to pay for the proof.
BMG Music has poor customer service and need to be exposed as being a rip off and trying to rebill people and threaten them. I have cancelled my membership with them and so have all of my friends and family . Word of mouth and the internet is a powerfull way to communicate how you are treated by a company.
W.Desabris
Click here to read other Rip-off Reports on BMG Music
I responded telling them that I had paid my bill and to re-check their records. I received three more letters which the third contained a threatening statement that they were sending my account into collections if I did not send them a check imediately.
I had to call them which is a toll number to discuss my account and they told me that I had to contact my bank and get the records of my past checks and proove that I had paid them. I did do this and sent them the information but it cost me money and time to research this information and send it to them.
I don't think they treated me fairly by having me proove that I had paid them when they already had my money and in addition having to pay for the proof.
BMG Music has poor customer service and need to be exposed as being a rip off and trying to rebill people and threaten them. I have cancelled my membership with them and so have all of my friends and family . Word of mouth and the internet is a powerfull way to communicate how you are treated by a company.
W.Desabris
Click here to read other Rip-off Reports on BMG Music
4 Updates & Rebuttals
Nick
Telluride,Colorado,
BMG a rip-off?
#2Consumer Comment
Sun, February 24, 2002
I live in a small ski town, where we have one CD store, and they charge $20.00 per CD.
I have been a member of BMG for 4 years, and have always gotten good customer service from them. I only order when they run sales, and I usually pay about $5.50 per CD, including shipping and handling.
I am sorry to hear that you had a bad experience with them. You would have much better success if you paid by credit card, as you do not have to count on the US Postal system to get your payment to them. All orders can also be done over the internet, and you can even pay a little extra for express shipping. If you receive a damaged shipment, they will replace anything, including the jewel boxes, free of charge.
You also receive points for each CD you order, and these points can be used for free CD's. I always use my points for box sets, as they are always a little pricey.
I think that you should give them another chance, as I can not buy CD's in a store for the low price that I get them through BMG.
And no, I do not work for BMG, or any of their affiliates. I work for the Telluride Ski and Golf Company.
Nick
Telluride,Colorado,
BMG a rip-off?
#3Consumer Comment
Sun, February 24, 2002
I live in a small ski town, where we have one CD store, and they charge $20.00 per CD.
I have been a member of BMG for 4 years, and have always gotten good customer service from them. I only order when they run sales, and I usually pay about $5.50 per CD, including shipping and handling.
I am sorry to hear that you had a bad experience with them. You would have much better success if you paid by credit card, as you do not have to count on the US Postal system to get your payment to them. All orders can also be done over the internet, and you can even pay a little extra for express shipping. If you receive a damaged shipment, they will replace anything, including the jewel boxes, free of charge.
You also receive points for each CD you order, and these points can be used for free CD's. I always use my points for box sets, as they are always a little pricey.
I think that you should give them another chance, as I can not buy CD's in a store for the low price that I get them through BMG.
And no, I do not work for BMG, or any of their affiliates. I work for the Telluride Ski and Golf Company.
Nick
Telluride,Colorado,
BMG a rip-off?
#4Consumer Comment
Sun, February 24, 2002
I live in a small ski town, where we have one CD store, and they charge $20.00 per CD.
I have been a member of BMG for 4 years, and have always gotten good customer service from them. I only order when they run sales, and I usually pay about $5.50 per CD, including shipping and handling.
I am sorry to hear that you had a bad experience with them. You would have much better success if you paid by credit card, as you do not have to count on the US Postal system to get your payment to them. All orders can also be done over the internet, and you can even pay a little extra for express shipping. If you receive a damaged shipment, they will replace anything, including the jewel boxes, free of charge.
You also receive points for each CD you order, and these points can be used for free CD's. I always use my points for box sets, as they are always a little pricey.
I think that you should give them another chance, as I can not buy CD's in a store for the low price that I get them through BMG.
And no, I do not work for BMG, or any of their affiliates. I work for the Telluride Ski and Golf Company.
Nick
Telluride,Colorado,
BMG a rip-off?
#5Consumer Comment
Sun, February 24, 2002
I live in a small ski town, where we have one CD store, and they charge $20.00 per CD.
I have been a member of BMG for 4 years, and have always gotten good customer service from them. I only order when they run sales, and I usually pay about $5.50 per CD, including shipping and handling.
I am sorry to hear that you had a bad experience with them. You would have much better success if you paid by credit card, as you do not have to count on the US Postal system to get your payment to them. All orders can also be done over the internet, and you can even pay a little extra for express shipping. If you receive a damaged shipment, they will replace anything, including the jewel boxes, free of charge.
You also receive points for each CD you order, and these points can be used for free CD's. I always use my points for box sets, as they are always a little pricey.
I think that you should give them another chance, as I can not buy CD's in a store for the low price that I get them through BMG.
And no, I do not work for BMG, or any of their affiliates. I work for the Telluride Ski and Golf Company.
