- Report: #1352211
Complaint Review: Bluegreen Vacations/Choice Hotels - Nationwide
-
Author Confirmed
Why?
Bluegreen Vacations/Choice Hotels
Nationwide, USA
Phone:
3015925000
Web:
Www.choicehotels.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Bluegreen Vacations/Choice Hotels Deceptive Trade practices Nationwide
I am a member of the Choice Hotels reward program. After a year of using their various choice hotels and accumulating reward points, I received a call from a choice hotel representative that I had earned enough points for a 5day/4night stay at a resort of my choice within their affiliations. After being assured with it would only cost $199.00 I agreed and chose a property on the beach in St. Petersburg, Florida to take my girlfriend for Valentine's Day 2017.
Several weeks go by and I receive a second phone call, I was advised this was all a relationship between Choice hotels and bluegreen vacations which is nothing but a timeshare opportunity. I would be required to attend a 2 hour presentation for their affiliated timeshare program. I expressed no interest in becoming a time share member and was assured that I could take advantage of this mini vacation and only attend the 2 hour presentation. As the conversation continued they told me I would need a major credit card on file with them and I asked for what since I had already paid the $199? They responded simply to hold the reservation.
Shortly, I started receiving confirmations of my mini vacation with pictures of the resort. As weeks passed I confirmed my reservation for the week of Valentines 2017. Everything was set in motion for me to plan my trip and take off work. Again a little time passes and I receive a phone call on 1/27/2017 to confirm my hotel reservation only to find out that they switched hotels on me. No longer on the beach in a resort but rather a comfort inn hotel 6 miles inland with no resort amenities!!!
I soon climbed the management ladder only to find out that they were going to do nothing on my behalf but assured me they would investigate this matter and it would not happen to anyone else. So what happens to me? I had reached a boiling point and decided to start at the beginning of where this all started, which was Choice Hotels. I called Choice Hotels corporate office in the rewards department. They assured me they had no knowledge of how much of a scam Bluegreen Vacations are. He assured me I would receive a phone call today with an explanation or an adjustment to my account. Only hours later I received a phone call from Bluegreen Vacations with a refund for the full amount.
As advice to whoever reads this statement, I would say to you, there is an affiliation in someway with a hotel chain, this is where you should start with your complaint. The hotel chains seem to have some form of integrity and are unaware of the deceptive practices of Bluegreen Vacations and will go the extra mile to correct the situation whereas Bluegreen will do nothing more than give excuses and refuse refunds. Stay away from Bluegreen Vacation!
